Telecom Services Analyst

Job Posting Title:Telecom Services Analyst

Req ID:10124339

Job Description:

Enterprise Technology requires an individual with strong technical and program management skills to support 50+ media and events at Disney Parks and Resorts, other infrastructure operations, and telecommunication services. The ideal candidate possesses the ability to analyze and coordinate complex requirements for temporary events and orchestrate the delivery and operations of crucial technology services in support all of Parks and Resorts Lines of business.

The Telecom Support Analyst must be able to work in a fast-paced environment, make critical decisions under pressure, and can recognize patterns and conceptualizing opportunities to ensure technology needs are properly identified, provisioned and delivered.

This position will report to the Manager, Telecom Services.

Responsibilities

Holistically manage information and work streams, engage resources, validate requirements, and coordinate delivery

Responsible for analysis, facilitation, reporting and providing recommendations for process improvement, automation opportunities, and cost optimizing

Integration and onboarding of new services

Liaison with Telecom Teams for technology migrations

Facilitate fact-finding site walks with key stakeholders

On-site support and real-time reporting of Events across Walt Disney Word

Identify opportunities to enhance infrastructure to streamline current operational processes

Confidently interact with high level personnel, management, and executives from all segments of the Walt Disney Company and third-party vendor partners

Provide quotes, obtain WBS and/or Cost Centers, and ensuring billing activities are completed

Host/Present weekly meetings with internal Telecom partners and management

Facilitate training and maintenance of training material

Develop and foster relationships with other lines of business

Basic Qualifications

Minimum 3 years in the telecommunications Industry

Strong technical knowledge of Wi-Fi, telephony voice services, OMS printers, and LAN/WAN data networking

Ability to make critical decisions under pressure in a fast-paced environment

Advanced experience with Excel, PowerPoint, and Teams

Demonstrated strong analytical and problem-solving skills

Proven success collaborating with a range of partners while understanding multiple perspectives

Must be an excellent team player who possesses solid interpersonal and organizational skills

High energy, strong work ethic, and flexibility of schedule

Strong written and verbal communication skills to convey data and analysis to internal and external customers

Charismatic, dynamic and effective communicator, who can leverage influence without authority to meet high profile and dynamic objectives

Preferred Qualifications

Telecommunications and Events coordination experience

Infrastructure Operation Experience

Required Education

Bachelor’s Degree or equivalent work experience

Preferred Education

Master’s Degree or equivalent work experience

Job Posting Segment:Other Ops

Job Posting Primary Business:Telecom Svcs (WDW)

Primary Job Posting Category:Technical Support

Employment Type:Full time

Primary City, State, Region, Postal Code:Lake Buena Vista, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted:2025-06-25

10124339