Desktop Support Technician
Description:
Job Description
Top Skills' Details
Candidate must have strong hardware troubleshooting experience (replacing motherboard, memory, etc.).
Ability to take apart laptop and put back together.
Candidate must also have software imaging experience.
CompTIA A+ certification is preferred; however if candidate does not currently have it, must be willing to get it within 1 year of hired date.
Additional Requirements: reliable means of transportation, valid driver's license, drug screening + comfortable walking a heavy amount during shift
Available Shifts: Thur-Sun 10pm-830am
Job Description
Successful candidates will be expected to follow established documented processes, perform software and hardware break/fix. This includes disconnecting computing equipment and networking equipment during factory changes as well as helping customers via phone, in person and remotely. Occasional travel to different local sites. Position requires a heavy amount of walking in Factory and Flight-line areas (steel toed boots will be required and provided). This position is part of a team supporting our customer 24X7 with multiple shifts, responding to tasks associated to SLA/SLO (Service Level) agreements.
Responsibilities
o Primary Responsibility - Perform onsite troubleshooting, repairs and upgrades for client hardware and software resolution.
o Provide Installation, Moves, Additions, Changes, and Dispose Activities upon request
o Perform hands-on and in-depth troubleshooting and associated repairs of failed client hardware and software.
o Perform thorough documentation of all service activities.
o Meets all success-measuring benchmarks (customer services, SLO / SLA’s, etc…)
Qualifications:
o A+ Certification required (or equivalent hands on experience of 2 years full time, hardware maintenance), Net+ Certification recommended
o Experience troubleshooting and repairing basic networking issues
o Demonstrate good customer service skills
o Ability to work independently and manage time to complete tasks
o Possess a valid driver’s license with reliable personal transportation to travel between supported sites
o Advanced hands-on experience troubleshooting & repairing client hardware.
o Possess strong communication skills; both verbal and written.
o 3+ years of relevant experience or equivalent combination of education and work experience.
o Some shifts may require one weekend day
o Be able to lift 35 lbs.
o Pass security and drug testing
Full-time