Entry Level Customer Support Technician

Job Description

Minuteman Press International is the world's largest and #1 rated print, graphic design and marketing franchise. We have over 950 franchise locations that generate almost half a billion dollars in system-wide gross sales. We are looking for a select few who feel like they have what it takes to thrive in this exciting and ever-changing industry. If you have experience and passion for technical support and troubleshooting, then we want to hear from you!

You will also work closely with our existing support staff to provide a world-class level of service to our customers and team. When you join the Minuteman Press team, your future is truly in your hands. The harder you work, the more successful you can be. There is plenty of opportunity for growth as the company continues to expand.

Job Responsibilities:

Answer phone calls and emails from customers and other team members.

Clearly and concisely relay information to/from customers and team members.

Install, configure, support, and troubleshoot proprietary software.

Assist team with testing of software and other development projects.

Input data for tracking of customer interactions.

Collaborate with other support technicians, and leadership, to provide an exemplary customer support experience.

Assist with internal IT Projects.

In order to be successful at our company as a Customer Support Technician you must possess the following:

Experience working with Windows based Operating Systems

Strong verbal and written communication skills

Problem Solving Skills

Time Management Skills

A Positive Attitude

Experience with SQL (MSSQL/MySQL/MariaDB) is a plus

Degree in Computer Science or other technical field is preferred but not required

What do we reward you with?

Competitive base salary

Bonus Opportunities

Paid time off Vacation

Health, Vision, Dental, and Life Insurance

Flexible Spending Account

401(k)

Advancement potential within the Franchise Operations Team

Professional Development AssistanceCompany Description

Minuteman Press International is the world’s largest digital print, marketing & design franchise with over 1,000 locations throughout North America, the United Kingdom, Australia and South Africa. The success of our system is our people, the owners of locations, and our local staff that support them. We are headquartered in Long Island, NY where our company began over 50 years ago.

Full-time