Medical Office Scheduler

Job Description

A Medical Scheduler, also known as a Medical Appointment Scheduler, is an administrative professional who manages appointments for a medical office or clinic. Their responsibilities include scheduling, rescheduling, and canceling appointments, as well as handling patient inquiries and maintaining accurate patient records.

Key Responsibilities:

Scheduling Appointments:

Medical schedulers are responsible for booking patient appointments, coordinating with healthcare providers, and ensuring efficient use of appointment slots.

Managing Patient Information:

They gather and update patient information, including contact details, medical history, and insurance information.

Handling Patient Inquiries:

They answer phone calls, respond to emails, and address patient questions regarding appointments, procedures, and other relevant information.

Maintaining Records:

Medical schedulers ensure that patient records are accurate and up-to-date, including appointment details, medical history, and insurance information.

Coordinating with Staff:

They communicate with other medical staff, such as nurses and doctors, to ensure smooth appointment scheduling and patient flow.

Verifying Insurance:

In some cases, medical schedulers may verify insurance coverage for procedures and appointments.

Handling Cancellations and Rescheduling:

They manage appointment cancellations and rescheduling requests, ensuring that patients are notified and appointments are adjusted accordingly.

Providing Excellent Customer Service:

Medical schedulers strive to provide a positive patient experience by being courteous, helpful, and efficient.

Skills and Qualifications:

Excellent Communication Skills:

Medical schedulers need strong verbal and written communication skills to interact with patients and staff.

Organizational Skills:

They must be organized and able to manage multiple tasks and appointments simultaneously.

Attention to Detail:

Accuracy is crucial in maintaining patient records and scheduling appointments.

Computer Proficiency:

Medical schedulers need to be comfortable using scheduling software, electronic health records (EHR), and other computer systems.

Customer Service Experience:

Experience in a customer service role, particularly in a healthcare setting, is often preferred.

Knowledge of Medical Terminology:

Familiarity with basic medical terminology can be beneficial.

Full-time