Desktop Support Analyst

Job Description

We are looking for a skilled Desktop Support Analyst to join our team in Munster, Indiana. This is a long-term contract position where you will play a key role in ensuring smooth operations and upgrades across various locations. If you have a passion for technology and enjoy hands-on work with computer hardware, this opportunity is ideal for you.

Responsibilities:

• Conduct comprehensive discovery and documentation of computer hardware and related equipment across multiple locations.

• Collaborate with team leads to perform detailed asset management tasks, including data entry into Excel.

• Execute building-by-building evaluations to ensure accurate tracking and inventory of all PCs and peripherals.

• Participate in the deployment and upgrade of computer systems during the second phase of the project.

• Troubleshoot hardware and configuration issues to maintain optimal system performance.

• Ensure compliance with established standards for equipment management and documentation.

• Provide technical support and guidance to end-users as needed during the project phases.

• Assist with the implementation of configuration changes and updates to meet project objectives.

• Monitor and report on progress to ensure timely completion of assigned tasks.

• Maintain an organized and efficient workflow while working on multiple locations and systems.• At least 1 year of experience in desktop support or a related field.

• Proficiency in computer hardware troubleshooting and maintenance.

• Familiarity with configuration management practices and tools.

• Strong skills in data entry and Excel for asset documentation.

• Ability to collaborate effectively with team members and follow project guidelines.

• Excellent problem-solving abilities and attention to detail.

• Willingness to travel to various locations as required.

• Strong communication skills to interact with both technical staff and end-users.