Field Claims Investigator

Job Description

Salary: $25/hr and $.50/mile

Position: Field Claims Investigator

Job Type: 1099/Contracted Work

Location: 50% working from home, 50% working in thefield

Compensation: $25/hrand$.50/mile

COMPANY OVERVIEW

Phoenix Loss Control (Phoenix orPLC) is abusiness servicesproviderin the cable, telecom, and utilities sector. PLCs core service is outside plant damage investigation, recovery, and prevention. We help our clients recover the costs of third-partydamageto their infrastructure, such asunderground fiber optic or gas lines. PLC currently employs over 120people, servicing some of the largest cableandtelecomsoperatorsacross the country(Comcast,Spectrum,AT&T, and Google, to name a few).Phoenix is currently aggressively expanding its business and looking for talented and energetic people to bring onboard to help drive growth.

POSITION SUMMARY

Outside Plant Damage (OPD) costs our clients over 30 million annually. Field investigators are needed to collect, access, and report these damages. This is a part-time, on call contract job to help support our clients with damagerecovery. Forour field investigators, each day and every investigationisdifferent. We need inquisitive, self-driven individualswhoare comfortable rolling up their sleeves and working in a constantly changing, dynamic environment.

Duties

Conduct on-site fieldinvestigations

Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costingestimates

Develop andmaintaincomprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility servicelines

Remain prepared and willing to respond to damage calls withina timelymanner

Complete damage investigations within7 daysand then work with and support our claims managers to complete the investigation and begin the recoveryprocess

Respond to damages same day if received duringbusiness hours(if not, first response following day)

Accurately record all time, mileage, and other associated specific items

Required Skills and Capabilities

Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, andpossibledamagers

Smartphone to gather photos, videos, and other information while conductinginvestigations

Computer, with high internet access, to upload and download reports, research cases, and to interact with our claims system and other databases andportals

Exceptional attention to detail and strong written and verbal communicationskills

Proven ability tooperateindependently and prioritize while adhering totimelines

Strong and objective analytical skills

Valid drivers license, current insurance, and reliable vehicle with ability to respond to damages at anytime

Safety vest, work boots, and hard-hat

Preferred Qualifications and Skills

Current orprevioustelecommunication or utility experience

Knowledge of underground utilitylocatingprocedures and systems

Investigation, inspection, or claims/fieldadjusting

Criminal justice, legal, or military training or work experience

Engineering, infrastructure construction, or maintenance background

Remote location determined at discretion of investigations manager

This is a1099contract position. There are no benefits offered with this position.