Operations Manager

Job Description

We’re looking for a systems-driven, very tech-savvy, strategic thinker to join our real estate team in The Woodlands as an Operations & Systems Manager. This role is ideal for someone who thrives on organization, innovation, and continuous improvement — and wants to play a key part in shaping how a growing business runs behind the scenes.

You'll work closely with business owners to streamline internal processes, enhance efficiency, and implement tools that enable the team to continue growing and operating at a high level. From refining transaction systems and coordinating projects to enhancing digital workflows and optimizing communication, this role impacts every aspect of our business operations.

As the team evolves, this person will help ensure that systems are scalable, deadlines are met, and nothing falls through the cracks. There’s also opportunity to collaborate on growth planning, performance tracking, and internal development initiatives — all while contributing to a positive, forward-focused team culture.

If you're highly organized, extremely tech-savvy, and excited about building the foundation for long-term success, this could be the perfect opportunity for you.Compensation:

$60,000 - $100,000 yearlyResponsibilities:

Collaborate with ownership to identify and improve operational processes across the team

Build, document, and maintain systems for efficiency, scalability, and consistency

Support smooth execution of transaction workflows by refining tools, templates, and timelines

Ensure marketing and communication processes are aligned with team goals and branding

Assist in organizing and tracking internal projects, deadlines, and deliverables

Create and maintain digital checklists, SOPs, and systems to reduce manual work and errors

Help manage task coordination and communication between team members and vendors

Support hiring, onboarding, and training of future team members as the team grows

Contribute to performance tracking and KPI reporting for ongoing improvement

Conduct regular reviews of systems and workflows to identify opportunities for automation

Coordinate meeting agendas, follow-ups, and team accountability tools

Stay up to date on tools, platforms, and industry best practices to keep the team competitive

Partner with ownership on special projects tied to growth, expansion, and profitabilityQualifications:

2+ years of experience in operations, business administration, office management, or project coordination

Learning based and proactive in self-education

Strong organizational skills with a natural drive for improving processes and creating structure

Tech-savvy and comfortable learning new platforms and tools (bonus if familiar with CRM or transaction systems)

Proven ability to manage multiple projects and deadlines while maintaining attention to detail

Experience creating and documenting systems, SOPs, or playbooks is a plus

Excellent communication and collaboration skills — both written and verbal

Ability to analyze business results and take necessary action to continuously improve

Self-starter with the ability to work independently while aligning with team goals

Calm under pressure, adaptable to change, and solutions-oriented

Real estate, mortgage, title, or professional services industry experience is helpful, but not required

Bonus: Familiarity with tools like MLS, Dotloop, Brivity, KW Command

Must complete DISC to be seriously consideredAbout Company

At The McClung Group, we are deeply committed to our Mission, Vision, and Values.

Our mission is to build lifelong relationships by delivering exceptional, personalized real estate experiences that exceed expectations, foster genuine community connections, and provide proactive service with a touch of luxury at every price point.

Our vision is to be our clients’ Realtors for life. We strive to be the trusted advisors our clients return to through every life stage.

Our Values:

Integrity: Do the right thing.

Excellence: Go beyond expectations.

Connection: Build authentic relationships.

Growth: Always seek to improve and innovate.

Trust is earned through reliability and care.

Great service is proactive and detail-oriented.

A growth mindset is essential for each individual on our team.

Real estate is about relationships, not transactions.

We are relationship-driven and service-first. Our success is measured by the lifelong relationships we form and the positive impact we leave behind.

Full-time