Program Manager, Residential Services

ABOUT US

Sanctuary for Families is New York's leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy. Our services are available in 12 locations throughout New York City.

POSITION OVERVIEW

Reporting to the Assistant Deputy Program Director, the Program Manager of Residential Services is responsible for overseeing case management and housing programming within the residential program. This role ensures that program staff perform their duties professionally and ethically while remaining accessible to staff during operational hours and as needed after hours.

RESPONSIBILITIES

Oversees the delivery of case management and housing services at Sarah Burke House and in the community.

Manages recruitment, training, hiring, and evaluation of case management and housing staff.

Directly supervises four case managers and two housing specialists.

Ensures program compliance with agency policies, funders, and other regulatory agencies.

Ensures case files, notes and services plans are up to date with all required documentation.

Acts as liaison to internal and external services providers.

Recruits, trains and supervises program volunteers and student interns.

Utilizes SORTS to oversee DPE extension requests.

Utilizes Currents to process housing packets.

Attends ongoing professional development trainings and workshops.

Oversees all housing-related groups for the transitional shelter.

Participates in internal and external housing related task-forces.

Assumes on-call responsibilities.

Manages in-kind donations for the transitional shelter.

Performs any other department or agency-related duties or special projects as directed.

Works closely with all programs at SBH and within Sanctuary for Families.

Leads joint case management residential meeting regarding housing matters.

Participates in Sanctuary for Families' Housing and Case Management work-groups.

Liaisons with HRA regarding client and programmatic matters.

Works closely with leaders from other departments and programs within the agency.

Maintains strong relationships with partner agencies.

Individuals with master's degrees in related fields are encouraged to apply (e.g., MSW, MPA, MPH, or similar).

A minimum of 2 years post-master's degree in the field of human services, and 1 year supervisory experience.

Bilingual English and Spanish or additional community language preferred.

Knowledge of NYC Housing Shopping letters ( City FHEPS, FHEPS) preferred.

Knowledge of Currents and processing housing applications strongly preferred.

SIFI certification preferred.

Experience in the field of domestic violence and/or residential services preferred.

Ability to provide coaching, supervision and leadership.

Sensitivity to domestic violence issues.

Excellent interpersonal, administrative and managerial skills.

Excellent verbal/written communication.

Excellent clinical skills.

Flexibility and ability to prioritize and work on multiple projects.

Strong analytical skills.

Strong Microsoft Office, including Outlook, Word, and Excel skills.

Understanding of and ability to work with people of diverse national, ethnic, cultural, religious and socioeconomic backgrounds.

Budgeted Salary: $78,000 - $83,000 per year

Work position is Full-time; Salaried/ Exempt

Work schedule is currently Hybrid; must be able to meet job location schedule obligations

Benefits:

Health, Dental and Vision Insurance

Employer-paid life insurance

Employer retirement contribution

Paid time off (Holidays, Vacation, Personal, Sick)

Generous Leave Policy

Flexible spending account / Health savings account

Student loan assistance

Tuition reimbursement program

Gym reimbursement program

Wellness program and rewards

Sanctuary for Families is a welcoming workplace. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed (religion), color, sex, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristics, marital status or domestic violence victim status, and other categories protected under Federal, New York state or New York city laws.

Survivors of gender-based violence are strongly encouraged to apply.

Permanent