Dean of Workforce Development

Occupational Summary

The Dean of Workforce Development provides leadership and management of the internal operations of Workforce Development. The Dean identifies current and future educational and training needs of businesses and industries in the college’s service area, and provides appropriate training needs to current and prospective employees. This position is responsible for developing apprenticeships/internships for business/industry and for organizing, implementing, and administering Workforce Development programs. Primary responsibilities include the development, delivery and administration of the College’s Workforce development offerings and the supervision of program area directors, coordinators and administrative employees. The Dean of Workforce Development creates and strengthens partnerships within and outside of the College and is responsible for implementing a strategic vision for the department.

Essential Duties & Responsibilities

Provides excellent customer service and assistance to internal and external customers through walk-in, telephone and email

Develops and implements a vision for the Workforce Development Department team

Directly leads the selection, orientation, training, mentoring, support, and supervision of employees assigned to the department

Leads workforce programs in a positive, motivational and inspirational manner that promotes a collaborative work culture, strong work ethic, and a caring and supportive environment

Responsible for leadership, development, coordination and supervision of course offerings assigned to the area and ensures compliance with accreditation and College requirements

Oversees the assessment and continuous improvement of curricula, materials, and delivery, ensuring that state-of-the art methods and materials are used, and that academic standards are upheld

Leads new program development, program growth efforts, and student recruitment strategies

Leads efforts to develop and/or strengthen the relationship(s) between the college and external stakeholders, including industry/business, government, and military entities, public and private secondary and postsecondary schools, and other interested entities

Actively purses grant opportunities and other funding sources that support the departments goals and objectives

Provides leadership and monitoring of WFD enrollment including evaluating course enrollment trends, providing input to WFD enrollment management efforts and collaborating with other departments to ensure accurate reporting

Promotes collaboration with Student Services to create seamless connection across services to result in increased resources and support for students

Works with public school Career and Technical Director and coordinators to provide attractive programs for dual enrollment and Career and College Promise

Develops, delivers, and administers self-supporting courses as assigned

Provides oversight for data input of student registration, grading and reporting procedures

Coordinates the development and accomplishment of department goals

Represents the Workforce Development department by participating in and communicating effectively with relevant community and professional organizations and agencies and student recruitment opportunities

Analyzes service trends and evaluates opportunities for training and retraining while promoting community awareness of program opportunities

Makes required class visits as outlined in the policy for Accountability and Credibility for Workforce Development

Develops and oversees the budget and management of day-to-day department operations

Coordinates the updating of content of website, catalog, and other media pertaining to area

Participates in appropriate committees and task forces as assigned

Performs other job-related duties and projects as assigned in support of the College’s mission, values and goals

Minimum Qualifications

Master’s degree from a regionally accredited institution of higher learning.

Five (5) years’ administrative experience in continuing education or workforce development.

Valid NC Drivers' License.

Preferred:

NC community college experience.

Colleague experience.

Knowledge, Skills and Abilities

Knowledge

Workforce development programs and related state/federal legislation and regulations

Workforce initiatives at the local and state level

Business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources

Organizational and management practices as applies to the analysis and evaluation of programs, policies, and operational needs

Student learning outcomes and assessment activities

Grants and grant management

Skills

Adept at cultivating and sustaining high-level professional relationships and partnership and providing collaborative and inclusive leadership of staff in workforce development programs and representing the College in the community

Proficiency in monitoring and assessing the performance of instructors and staff and course offerings to make improvements or take corrective action

Exceptional planning, organization, verbal and written communication, presentation, negotiation, training, supervisory, and interpersonal skills

Competent in budget planning/management, statistical research and accreditation processes including program-specific accreditation agencies

Proficiency in technological systems as they apply to instruction and administrative needs, including Microsoft Office products

Abilities

Innovative and creative with new techniques to be used in workforce development programming

Work independently; exercise discretion and sound judgment in decision making; respond to critical matters effectively; and represent the College in a professional manner

Commitment to student-centered principles and understanding of the community college mission

Establish and maintain effective working relationships with those contacted in the course of work

Handle confidential information with absolute discretion

Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels