Onbase Product Owner & System Administrator - Bits

Department Information

This position is open to current Colorado residents only.

Please note: This recruitment may be used to fill multiple vacancies.

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!

Administrative Solutions (AS) provides management and oversight for key administrative and technical services that enables CDHS to achieve its goals. It is responsible for a number of support functions to make our agency as efficient, effective, and impactful as possible. Administrative Solutions comprises Human Resources; Facilities Management; Audit; Business Innovation, Technology and Security; Emergency Management; Legal; Performance Management; Communications; Project Management; and Leadership & Organizational Development.

Business Innovation, Technology, and Security (BITS) is responsible for managing the Department’s information technology (IT) providers, including relations with the Governor’s Office of Information Technology (OIT). The division serves as the main point of contact for departmental issues involving technology resources and needs and coordinates activities with CDHS’ program staff for IT support, operations, maintenance, modernization and implementation of new IT systems.

Description of Job

Hybrid Work Assignment; In office on Wednesday and Thursday, Virtual on Monday, Tuesday, and Friday.

Please note: These working arrangements are subject to change.

This position acts as the primary point of contact between CDHS stakeholders and the OIT technical resources and vendor partners working on the Onbase solutions. The position’s responsibility is to define, articulate, and communicate the product vision; translate strategy into tasks for development; and create, manage, and clearly communicate the product backlog to maximize value to CDHS business. This position manages tracking tools/processes and owns and cultivates the many relationships required to advance Department goals related to OnBase solutions. Finally, this position serves as an expert on the process for moving work forward and resolving issues by providing direction regarding technical applications, process, and policies. This position will support multiple unique solutions using the OnBase platform.

This position will fulfill OnBase Product Owner and OnBase System Administrator duties that fall into the following high level categories:

Product Vision

Contracting and Budget / Vendor Management

Relationship Management, Communication, and Training

Manage Product Backlog and Define Business Requirements

Release Management and Testing

Best Practice Support

Configuration Management

Access Control and Security

Troubleshooting and System Maintenance

Other Duties as Assigned

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. Experience is calculated on a full-time equivalency basis, therefore, it is important to accurately notate the hours you averaged per experience section entry. Volunteer work or related type of experience may be used to meet the qualifications, but must be clearly documented. It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement.

Minimum Qualifications:Experience Only:

Seven (7) years of relevant experience with Hyland OnBase or other content management systems, conducting user research and testing to understand needs, or trouble shooting and system maintenance with a minimum of thee (3) years professional experience as a Product Owner, System Administrator, Project Manager or similar roles working within IT, applications, or systems, using Agile/Scrum and Waterfall methodologies.

OREducation and Experience:

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to seven (7) years, with a minimum of thee (3) years professional experience as a Product Owner, System Administrator, Project Manager or similar roles working within IT, applications of systems, using Agile/Scrum and Waterfall methodologies.

Substitution:

Additional, relevant education will substitute for the required experience on a year-for-year basis.

Preferred Qualifications:

Self-motivation with strong, proven analytical and problem solving skills, attention to detail, and eagerness to continuously learn

Ability to quickly absorb technical concepts and communicate effectively with non-technical and technical audiences, verbally and in writing

Ability to multitask and work under pressure

Demonstrated ability to develop and maintain effective stakeholder, development, and team relationships

Deep customer empathy and curiosity that's paired with knowledge of how to gather and synthesize customer needs

Proficiency in conducting user research and testing to understand needs

Product Owner experience

System Administrator experience

Project Management experience

Hyland OnBase certifications

Knowledge of Agile methodologies and how to implement them

Prior State of Colorado work experience

Strong ability to liaison between technical teams and business stakeholders, ensuring alignment with Department and Division goals

Strong oral and written communication skills

Strong analytical, critical thinking and problem solving skills.

Conditions of Employment:

Travel -- required from time to time to coordinate efforts with stakeholders including CDHS offices across the state, county partners, other state agencies, community organizations and federal partners.

Standard Background Check Required -- ALL CDHS employees (non-direct contact):

CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver’s license)

Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.Appeal Rights:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed ) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at ; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

How to Apply

The Assessment Process

For additional recruiting questions, please contact

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Planwww.copera.org plus 401(k) and 457 plans

Medical and dental health plans

Employer supplemented Health Savings Account

Paid life insurance

Short- and long-term disability coverage

11 paid holidays per year plus vacation and sick leave

BenefitHub state employee discount program

Employee Wellness program

Excellent work-life programs, such as flexible schedules, training and more

Remote work arrangements for eligible positions

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go to

Our Values:

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAA Coordinator, Nancy Schmelzer, at or call .

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~

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