Desktop Support Technician L2 US

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT ONE MARINA PARK DRIVE, BOSTON MASSACHUSETTS

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

Client in 190+ countries

6000+ Engineers

200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do:

Key Responsibilities:

Provide comprehensive onsite and remote support for Windows and Apple devices, including IMAC installations, troubleshooting, hardware refreshes, printer support, AV system health checks, and VIP/executive assistance.

Manage inventory operations, asset tagging, equipment shipments/returns, warranty repairs, and maintain asset management systems with timely reporting and compliance to internal policies.

Coordinate with external vendors for hardware repairs, ensure prompt resolution of service requests and incidents, and support onboarding and walk-up services for end users.

What You Need:

Minimum 3–5 years of IT support experience with proficiency in Windows 10, macOS, Microsoft Office Suite, and imaging/deploying Windows OS; strong understanding of networking concepts, printer/AV support, and asset management.

Outstanding customer service, interpersonal communication, organizational, and multitasking skills; ability to lift/move up to 50 lbs.

Must possess a valid driver’s license, access to a personal vehicle, and be willing to travel up to 150 miles between offices (mileage reimbursed per policy).

Preferred: Experience in the automotive manufacturing industry, MCP and/or A+ certifications, and background in help desk or call center environments.

Skilled in spreadsheet/reporting tools, strong written documentation abilities, and experience supporting executive-level users.

Why Join Us?:

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in One Marina Park Drive, Boston Massachusetts and be at the forefront of IT support excellence!