Automotive Service / BDC Representative
Huston Cadillac GMC in Lake Wales, Florida is in need of a full time Automotive Service BDC Representative. The Service BDC Rep is responsible for making service appointments by answering inbound calls, responding to internet inquiries, and making outbound calls.
The BDC Rep will utilize our CRM and the internet to respond to inquiries, update customer records, and closely track customer activity.
Answer incoming calls & respond to internet inquiries with courtesy, accuracy and professionalism
Follow up with existing and potential customers to generate appointments
Reschedule no-show customers
Promptly and accurately enter all customer inquiry data into the Customer Relationship Management (CRM)
Conduct phone surveys to assess customer preferences and quality of experience
Assist customers with Courtesy Transportation needs
Compile all necessary reports, forms, and other documentation on a timely basis
Work in conjunction with the Service Department – advisors and technicians
Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers
Perform other job-related duties as assigned
SKILLS/REQUIREMENTS:
Previous call center / sales experience preferred
Knowledge of vehicles / automotive repairs / automotive industry a plus
Confident and professional phone manner
Experience utilizing inventory and/or CRM systems
Strong/outgoing personality
MS Office Suite computer skills
Ability to work independently and as part of a team in a fast paced environment
Strong organizational and time management skills
Ability to read and comprehend rules, regulations, policies and procedures
Professional appearance and demeanor
Ability to pass a pre-screening process including background and drug test
Must be authorized to work in the US
We offer a comprehensive benefit package, and a competitive compensation package.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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