Network Operations Analyst

Position Summary: Candidate will be part of team responsible for the troubleshooting and maintenance of application workloads in multiple cloud and on-premise datacenters.

Candidate will be responsible for monitoring Dashboards and responding Network, application and infrastructure alerts.

Candidate will be involved in the Management of ticket based work.

There will also be management of communications via phone and email to and from, third party vendors, data processing vendors and financial institutions.

Key Areas of Responsibility: • Candidate will be part of a team responsible for the troubleshooting and maintenance of Candescent SaaS Products • Participate in technical network troubleshooting.

This includes working with Network Engineering and Incident Management teams to drive issue resolution.

• Monitor Dashboards, respond to network alerts, and manage a ticket queue.

• Manage communications via email and respond to phone calls from third party vendors, internal teams, and Financial institutions.

• Assist peer engineers with Network specific issues Basic Qualifications: • BS in Computer Science, IT or related field • Excellent written and verbal communication skills • 4+ years related experience • Application support experience in the cloud and on-premise • Troubleshooting complex networks \ production issues Preferred Qualifications: • Experience with Palo Alto and Fortinet appliances • Expertise in implementing and troubleshooting Network connectivity • Experience with management and coordination of dedicated circuits • Experience with VPNs and High-Availability network setups Offers of employment are conditional upon passage of screening criteria applicable to the job.