Operations Manager

Operations Manager – San Jose, CA Position Summary The Operations Manager is responsible for overseeing and optimizing all field-related operations across fire life safety services in the San Jose, CA region.

This includes alarm installation, inspections, alarm and sprinkler services, and suppression systems.

The ideal candidate brings strong leadership, industry expertise, financial acumen, and the ability to foster a culture of accountability, data-driven decision-making, and operational excellence.

Essential Duties and Responsibilities -Oversee all field activities including fire alarm install/service, fire sprinkler systems, inspections, suppression, and extinguisher services.

-Resolve escalated scheduling conflicts, technical inquiries, and customer concerns efficiently and professionally.

-Represent field operations in regional and executive meetings, providing critical feedback and insight to senior leadership.

-Track, analyze, and improve key performance indicators (KPIs) weekly; apply data analysis to enhance service quality and operational efficiency.

-Lead the training, development, and quality assurance processes for field personnel, including regular site visits, coaching, and performance reviews.

-Support recruiting, onboarding, and ongoing development of new team members in all departments.

-Foster team accountability through goal setting, performance management, and mentorship.

-Maintain proper fleet and tool management: oversee vehicle maintenance, assignments, registration, and tool tracking.

-Address and resolve escalated technical and personnel issues in coordination with Human Resources and corporate policies.

-Continually improve employee and customer experiences through proactive communication and streamlined processes.

-Promote a team-oriented culture of integrity, professionalism, and shared success.

-Ensure compliance with local, state (California), and federal regulations governing fire life safety and workplace practices.

-Utilize and oversee digital platforms such as ServiceTrade and Building Reports to ensure inspection accuracy and compliance.

-Ensure top-tier internal and external customer service.

-Maintain technical knowledge through ongoing training and review of manuals, bulletins, and safety guidelines.

-Maintain OSHA and company safety standards to uphold a safe and compliant work environment.

-Perform other duties and projects as assigned.

Supervisory Responsibilities -Directly supervises Department Managers within the San Jose region.

-Responsibilities include hiring, training, scheduling, reviewing performance, and ensuring departmental alignment with company goals.

Qualifications Education & Experience -Bachelor’s Degree (BA or BS) in Business or a related field required.

-5–7 years of experience in the fire life safety industry preferred.

-At least 5 years of leadership experience in operations management.

-Demonstrated experience with alarm installation, inspections, and sprinkler/alarm service operations.

Certifications & Licenses -NICET II in Fire Alarm Systems and/or Water-Based Systems preferred.

-Valid driver’s license with an acceptable driving record.

-Must obtain all required California state licenses within 90 days of hire.

Key Competencies Financial Management – Budget oversight, cost accounting, P&L responsibility.

Process Optimization – Ability to drive efficiency through workflow improvements.

Project Management – Proven experience managing multi-phase service operations.

Data Analysis – Strong aptitude for using data to guide strategic decisions.

Leadership & Team Management – Skilled in team building, accountability, and motivation.

Communication – Proficient in conflict resolution, both internally and externally.

Interpersonal Skills – Collaborates effectively across departments and teams.

Critical Thinking – Anticipates problems, evaluates options, and implements smart solutions.

Technical Skills -Proficient in Microsoft Word, Excel, Outlook, and Teams.

-Competent in industry-specific platforms (e.g., ServiceTrade, Building Reports). -Comfortable reading blueprints and technical documentation (preferred). -Strong ability to analyze reports and work within database/reporting systems.

Work Environment & Physical Demands -Regularly required to sit, stand, walk, and use a computer.

-Occasional lifting of up to 25 lbs.

-Must be able to travel locally within the San Jose region as needed.

-May be exposed to field conditions including mechanical systems and moderate noise levels.

Driving: Regular driving required; must maintain a valid driver’s license.