Senior Salesforce Developer (Service Cloud Focus)

Overview: We are seeking an experienced Senior Salesforce Developer with deep expertise in Salesforce Service Cloud to join our team.

This role will focus on building scalable service solutions that streamline support operations, enhance customer experiences, and integrate seamlessly with the broader enterprise ecosystem.

Key Responsibilities:Lead the development and customization of Salesforce Service Cloud, including Case Management, Service Console, Omni-Channel, Entitlements, and Knowledge.Build and optimize complex Flows, Apex classes, Lightning Web Components (LWC), and Process Builders to automate business processes.Collaborate with cross-functional teams including product managers, admins, and QA to define requirements and deliver technical solutions.Design and implement REST/SOAP API integrations with third-party systems and middleware platforms like MuleSoft, Workato, or Boomi.Conduct thorough code reviews, unit testing, and participate in release cycles using CI/CD pipelines and version control.Support environment management and work closely with DevOps teams for sandbox refreshes, deployments, and data migrations.Provide guidance on Salesforce best practices, ensuring maintainability, scalability, and compliance with security policies.

Required Skills & Qualifications:6+ years of hands-on experience with Salesforce platform development.Strong expertise in Salesforce Service Cloud including case lifecycle, service console configuration, entitlements, macros, and Omni-Channel setup.Proficiency in Apex, LWC, SOQL, SOSL, and Salesforce automation tools.Solid understanding of integration patterns and experience working with APIs and middleware.Familiarity with Agile/Scrum methodologies and tools like Jira.Salesforce Platform Developer I certification is required; Service Cloud Consultant certification is highly preferred.

Nice to Have:Experience with Experience Cloud, Chatbots, or Einstein features.Exposure to Salesforce DevOps tools like Copado, Gearset, or AutoRABIT.Prior experience working in large-scale enterprise or customer support environments.

Regards, Gaganpreet Singh Senior Talent Executive