Sr Salesforce System Admin/Analyst

Are you an experienced Sr Salesforce System Admin/Analyst with a desire to excel?

If so, then Talent Software Services may have the job for you!

Our client is seeking an experienced Sr Salesforce System Admin/Analyst to work at their company in Reston, VA.

Position Summary: Candidate will serve as a Sr Salesforce System Admin/Analyst for a highly skilled and fast-moving CRM and Event Management team of Salesforce engineers, admins, and quality engineers, using Agile methods to facilitate team activities.

As a Sr Salesforce System Admin/Analyst, the candidate will work across the product team to identify and resolve issues and roadblocks, facilitate team ceremonies and backlog management.

The candidate will complete declarative configuration in Salesforce Sales/Service Cloud.

Candidate will also work with end users to provide end user support and resolve inquiries, facilitate new user group onboarding & training, facilitating UAT sessions across multiple teams.

The candidate will have experience as both a Salesforce Admin (Sales and/or Service Cloud) as well as a business analyst (working with users to solve business needs with system capabilities). Ideal career path ofa business analyst to a systems admin within a Salesforce environment.

The ideal candidate will also have experience with the implementation of Agentforce features.

Primary Responsibilities/Accountabilities:Triage, monitor and resolve end user issues and inquiries including managing user support case queue to support 1700+ Salesforce usersParticipate in daily Team Scrum meetings, provide senior leadership with agile metrics that reflect the teams productivity and backlog burn downParticipate in end-of-sprint retrospective meetings, maintaining a retrospective backlog and see that actions are worked off to completionParticipate in development sprints and successfully complete declarative system configurations to enhance the Salesforce instance.Facilitate functional demos and UAT sessionsBuild positive team dynamics and relationships with customer/team staff; Identify and quickly comprehend complex project dependencies and in collaboration with cross-functional team members, resolve dependencies and blockersMonitor the transparency of the release visionParticipate in commonly accepted better Agile/Scrum practicesRemove impediments to deliver success through the proactive management of external dependencies, medium-to-high complexity team problem-solving and the development of new solutions or approaches to ongoing challengesAccountable for creating and maintaining the appropriate vehicles for open communication within the Scrum teamCreate and maintain a system, including business process flows and other required documentation artifactsIn partnership with business unit stakeholder,s drive end user adoption through various change management and user support activitiesPartner with business unit stakeholders to support end user adoption through communication, change management planning and trainingOther Duties as assigned Qualifications: Bachelor's and 5+ yearsof experience with application development lifecycle, infrastructure engineering, and application hosting; and experience with 3+ years as a business analyst 5+ years of Salesforce Sales Cloud and or Service Cloud Admin ExperienceExcellent problem-solving and analytical skillsExcellent written and verbal communication skillsSalesforce Admin Certification preferredExperience as part of an agile teamExperience with utilizing Jira to manage work for the teamAbility to establish a data-driven culture and a repeatable, structured and disciplined approach to the agile processAbility to manage the dependencies between team capacity, prioritization, software quality and committed deadlinesStrong knowledge and certification in Agile methodology and frameworkDemonstrated experience overseeing multi-functional project teams including leading Agile scrum teams on complex, integrated platforms preferredStrong leadership,, and presentation skills with a firm sense of accountability, ownership for the end-to-end project lifecyclePreferred, but not required: Certified Scrum Master (CSM)and/or Agile Certified Practitioner