Information Technology Support Technician

We are currently seeking an IT Support Technician in Irvine, CA for a long-term contract opportunity.

The IT Support Technician is responsible for providing a single point of ownership for IT customer issues.

This is a long-term contract supporting one client year over year.

Pay Rate: $29-$32/hr The IT Support Technician will provide onsite support and escalation for enterprise solutions across the region in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT.

The person will be accountable for providing a robust support structure for systems in the region and collaborating with others to ensure systems are running a standard OS, have a defined business and IT owner.

The IT Support Technician role requires excellence in customer service skills and the ability to build strong collaborative relationships ensuring that the day-to-day needs of the business are met in a timely manner.

Pay Rate: $29-$32/hr (healthcare coverage, PTO/Paid Holidays included) Responsibilities:Actively participate in securing and containing the IT environment.Provide onsite, phone and remote support related issues for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented.Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible.Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT.Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes.Support the adoption of enterprise systems across company, minimizing reliance on point or plant specific solutions.Contribute to discussions on business projects related to IT hardware, connectivity & softwareResponsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service.

Qualifications:At least 2 years of experience in the field or in a related area required.Strong communication and relationship skills.Demonstrated ability to lead through influence.Demonstrated ability to manage and execute competing priorities in a fast-paced environmentStrong critical thinking / problem solving skills