IVR & Conversational AI Designer

IVR & Conversational AI Designer San Antonio TX Required Skills & Experience:Experience in IVR and conversational designHands-on experience designing IVR solutions in cloud platforms (AWS, Google Cloud, Azure, etc.)Working with NLU (Natural Language Understanding), ASR (Automatic Speech Recognition), and AI-driven voice technologiesDeep understanding of voice user interface (VUI) design principlesExperience with IVR development tools such as VoiceflowStrong knowledge of AI & speech platforms:Google DialogflowAmazon Lex & PollyIBM Watson AssistantAbility to test, iterate, and document designs thoroughly Preferred Qualifications:Experience with AWS Connect, Genesys Cloud, or Twilio StudioUnderstanding of call center operations and customer journey mappingBackground in UX writing or human-centered design for voice interfacesFamiliarity with speech tuning and training NLU models