IT Help Desk Technician II

Larry H.

Miller Senior Health is a premier provider of innovative senior care solutions, offering state-of-the-art short-term rehabilitation centers, thoughtfully designed assisted living communities, and compassionate home health and hospice care.

Are you passionate about solving technical problems and helping others?

Join our dedicated IT team as an IT Help Desk Technician Tier II, where you'll provide essential support to users across our organization.

This role is perfect for someone with a strong technical foundation, a collaborative mindset, and a drive to deliver top-notch service.

Location: Onsite – Sandy, UT Schedule: Full-Time Monday–Friday, 8:00 AM – 5:00 PM What You'll Do As an IT Help Desk Technician II, you'll play a key role in ensuring that our staff can work efficiently and effectively.

You'll handle a variety of Tier I and II support tasks, including:Troubleshooting service requests via FreshService, email, phone, chat, or in personSupporting desktops, laptops, mobile devices, printers, and peripheralsManaging user accounts and permissions through Active Directory, Google Workspace, and OktaAssisting with device deployment, imaging, and configuration using tools like Meraki MDMSupporting collaboration tools like Zoom and DocuSignContributing to documentation and internal knowledge sharingParticipating in onboarding/offboarding, hardware setups, and system monitoringEscalating complex issues as needed and identifying trends to improve services Job RequirementsAssociate degree in IT, Computer Science, or related field (or equivalent experience) 1–3 years in a help desk or IT support role CertificationsRequired: CompTIA A+, Network+, Security+ or equivalent Technical SkillsProficiency with Windows 10/11, macOS, iOS, and Android Familiarity with Google Workspace, Zoom, DocuSign, and service management tools (e.g., FreshService) Understanding of TCP/IP, DNS, DHCP, VPN Experience with documentation tools like Google Drive and Loom PowerShell or automation knowledge is a plus Key CompetenciesExcellent communication and customer service skills Strong troubleshooting and problem-solving ability Highly organized, self-motivated, and team-oriented Physical RequirementsThis role requires the ability to lift up to 40 lbsOccasional after-hours work may be needed for maintenance or emergenciesParticipation in a rotating on-call schedule is expected Ready to make an impact in a collaborative, tech-driven environment?