Technical Support Engineer

We are seeking a proactive and skilled Technical Support Engineer (Level 2) with a strong foundation in Microsoft technologies and cybersecurity awareness.

The ideal candidate will provide second-line support across cloud and on-premise environments, manage policies, and contribute to a secure IT landscape.

You will be working closely with IT and Security teams to ensure seamless operations, threat mitigation, and compliance.

Key Responsibilities:Provide Level 2 technical support for escalated issues related to Azure, Microsoft 365, Intune, and Active Directory (on-prem and cloud).Manage and maintain Azure AD, On-prem AD, and hybrid identity environments.Create, implement, and manage IT policies and security configurations, particularly through Intune and Microsoft 365 security portals.Support device compliance, app deployment, and endpoint management using Microsoft Intune.Generate and analyze technical and compliance reports to support operational and security KPIs.Collaborate with cybersecurity teams to ensure incident response readiness, participate in investigations, and help enforce security baselines.Ensure adherence to organizational security standards and contribute to risk reduction strategies.Participate in patch management, system updates, and vulnerability mitigation across the environment.Maintain documentation and provide knowledge transfer to Tier 1 support and internal teams.

Required Skills & Qualifications:2–4 years of experience in a Technical Support Engineer or System Administrator (L2) role.Strong hands-on experience with:Azure Active Directory & On-prem ADMicrosoft 365 administration (Exchange Online, Teams, SharePoint, etc.)Microsoft Intune (Device and Application Management)Policy creation, management, and enforcement in enterprise environmentsBasic to intermediate knowledge of cybersecurity principles, threats, and best practices.Experience generating reports using Microsoft 365 security/compliance center, PowerShell, or other tools.Familiarity with incident response, compliance monitoring, and security hardening.Strong problem-solving skills with a customer-first mindset.

Preferred Qualifications (Nice to Have):Certifications such as Microsoft Certified: Security, Compliance, and Identity Fundamentals, MS-500, AZ-104, or similar.Experience with SIEM tools (e.g., Microsoft Sentinel), endpoint protection (e.g., Defender for Endpoint), or security frameworks (e.g., NIST, ISO 27001).PowerShell scripting for automation and reporting.