Help Desk Analyst

IDR is seeking an IT Support Specialist to join one of our top clients in the Technology industry onsite in Broomfield, CO.

** This will be a 4-month contract with the potential to extend or convert.

Position Overview The IT Support Specialist will provide exceptional technical support to internal employees via in-person and remote methods.

This individual will handle a variety of responsibilities including hardware and software troubleshooting, asset management, endpoint administration, and conference room A/V support.

This role requires a service-oriented attitude, technical knowledge across platforms, and the ability to thrive in a dynamic environment.

Required SkillsAssociate’s Degree in a relevant field or equivalent work experienceUp to 2 years in an IT support roleCompTIA A+, Network+, and Security+ certificationsMicrosoft 365 and Apple Certified Support Professional (ACSP) certificationsExperience supporting Windows 10/11 and Mac OS environmentsHands-on experience with Intune and JAMF Pro for endpoint managementWorking knowledge of Microsoft Office 365 E5 applicationsFamiliarity with Microsoft AD, Entra ID, RDWeb, Cisco VPN, and Microsoft Direct AccessExperience supporting A/V solutions in workstations and conference roomsStrong customer service skills and ability to manage multiple tasks in a fast-paced settingComfortable with Help Desk ticketing systems and asset inventory procedures What’s in it for you?Join a collaborative, high-energy IT teamGain hands-on experience with enterprise-level technologiesOpportunity to work in a structured and process-driven environmentExposure to cutting-edge tools and modern support practices Why IDR?25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramDedicated Engagement Manager who is committed to you and your successMedical, Dental, Vision, and Life InsuranceClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row Compensation Details: $28 - 31/hr W2