Information Technology Support Specialist

Job details are Shared below: Job Title: Technology Support Specialist I Location: Austin, TX Job Duration: 12+m Contract with potential for conversion Primary Skills: AV experience (supporting equipment in a meeting room; like Condecos, Surface Hubs, Microsoft Teams ROOMS, Crestron, Barco Click Share, Poly Com etc)Experience with desktop tech support.Experience with Hardware and Software installations.Experience with Operating system like Windows, Apple Mac.Experience with handling the tickets.Experience with networking troubleshooting and Active DirectoryTechnical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunicationsExcellent interpersonal, communication and organizational skillsAbility to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environmentAble to work effectively with high level customers and other management personnelExcellent Customer Service skills..

Responsibilities:The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to EY personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in accordance with Firm policy.

The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills.Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.Laptop troubleshooting, maintenance and administration.Apple MacBook support and troubleshooting.Apple iOS and Android device support; setup and configuration.Knowledge and understanding of HP, Xerox and Canon print devices.Anticipate and respond to complex technology support issues.Strong knowledge and understanding of Win10, Office 365.Instant Messaging tools; TEAMs.Excellent customer service skills, meeting with users in person to resolve complex technology issues.Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives.Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.Leverage multiple resources or coordinating with other teams in order to meet customer needs.Facilitate the implementation and support of defined EY Technology solutions.Communicate system updates to customers as required.Coordinate, track, and maintain inventory.Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service NowPerform software and Firmware upgrades and testing as needed or part of an initiative or project.Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.Share solutions throughout Global IT using appropriate channels.

Familiar with Yammer, SharePoint and other collaboration tools.Provide technical guidance and consult with EY customer stakeholders..

Qualification:Bachelor's Degreein Computer Science or a related discipline; or equivalent work experience in IT Support.

Please respond at the earliest to speed up the interview process.

I will contact you if I need further details.

Amit Bundele Technical Recruiter Phone : Email : San Jose, California