Network System Engineer

Senior Network/Systems Field Engineer – Remote Hybrid **All Candidates Must be Located within 45 miles of Bluefield, VA.

Onsite client visits are required throughout the week in the Southwest VA and Southern WV area.

When not working at a client's location, engineer will be working from home or from our Bluefield, VA office location.

Senior Network/Systems Engineers are the highest echelon of support in both networking and information technology.

This dual expertise is crucial for managing and resolving complex issues for our managed services clients and contributing to larger projects and initiatives.

They are expected to maintain high standards of work ethic, client communication, and technical knowledge.

Reporting to the Senior Team Manager, the Senior Network/Systems Engineer is accountable for handling a wide variety of escalated issues, ensuring no ceiling for growth.

Senior Network/Systems Engineers are expected to show initiative and be proactive towards problems and solutions.

They will work closely with other staff members under the Senior Team Manager’s guidance and direction, serving as an example for other engineers in terms of knowledge, experience, and leadership.

The senior support team is expected to be the highest tier of support, leading initiatives and being experts internally and with clients.

Magna5 has a dedicated 24/7 Network Operations Center where tickets will be received, prioritized, and escalated to higher tiers of support if necessary.

Responsibilities include, but are not limited to:Project management and implementation/configuration of networking, server, cloud, security, endpoint and wifi productsTroubleshoot advanced problems with a high-level overview of client environmentsRespond to alerts and escalated tickets from various monitoring systemsDocument procedures and resolutionsOwn tickets and issues, from resolution to proactive measuresProvide quality customer service; client problems are our problemsReport critical incidents or problems that become too complex for self-resolutionAssist the Operations Center staff with special projects and other duties as neededBe the guiding solution to client problems they may not be aware ofLead initiatives and serve as an expert internally and with clients Requirements What You Bring to the Team Education: Formal education preferred Associates/Bachelor’s degree or technical equivalent.

Relevant and significant industry experience may substitute for the education requirement.

Industry certifications including Microsoft, Cisco, VMware, Fortinet, Watchguard, and Extreme Networks certifications recommended.

Experience: Minimum of 3 years experience administering/supporting the following technologies relevant to both networking and systems engineering: Networking:Enterprise Network Environments including design and implementationStrong fundamental knowledge and experience with switches, routers, firewallsLayer 2: VLANS, Broadcast storm and loop preventionLayer 3: Static and dynamic routing protocolsRadius/LDAP/802.1xHigh Availability ConceptsSD-WAN, QoS, Traffic ShapingFirewalls and security appliancesNetwork drawings Systems:Virtualization including VMware and Hyper-VStorage and RAID concepts including SAN and NASActive Directory: Group Policy, Sites & Services, DNS, DFS, Certificate ChainsWindows ServerExchange, Office 365, Hybrid Solutions and Migration, SPAM FiltersHosted and Cloud Solutions including AzureBackup Solutions & Disaster Recovery Certifications Desired:Watchguard Network Security Essentials/Secure Wi-Fi/Endpoint SecurityExtreme Networks ECPMicrosoft ServerVMwareMicrosoft 365 Certified Enterprise Administrator or Equivalent Skills:Microsoft Windows Server 2016/2019/2022/2025 and Active DirectoryMicrosoft Office Suite and Microsoft365 experienceMicrosoft Exchange and SQL ServerVMware VSphere 6.5 and aboveKnowledge of backup and storage technologiesKnowledge of security appliances, practices and policiesGeneral networking expertise Work Expectation: The Senior Network/Systems Engineers will work as a team to balance work and life at home; however, every engineer must be flexible to work all shifts including some holidays and weekends.

Work PerksPaid time off including paid holidays and floating holidaysBonus potential based on individual and company performanceHighly competitive and flexible medical, dental, and vision benefits plans401(k) with employer matchTailored Life and Disability insurance plansFull reimbursement for approved professional certification and career enriching opportunities Magna5 ValuesWin Together – We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge.Respond Fast – When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions.Earn Trust – We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make.Stay Transparent – No secrets and no surprises.

We respect our clients and one another by providing candid assessments and complete, accessible information.Think Ahead – “Good enough” isn’t good enough.

We strive to be the best.

Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success.

What We Do Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments.

We integrate advancements in technology and processes to drive businesses forward.

As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365.

Our passion is to help companies function better, faster, and smarter.

We offer an exciting and collaborative environment, with growth potential.

For more information, visit our website at