Technical Support Specialist

Technical Support Specialist Capital University Columbus, OH

At our partner institution at Capital University

The Technical Support Specialist is responsible for the day-to-day operation of the institution’s computer desktop, laptops, printers and other network peripherals. The Technical Support Specialist is also responsible for providing support services to all users to gain full benefit from the institution’s investment in information technology and services. Support services include Help Desk, Training, Desktop Applications Software support, Desktop Operating System Support, and equipment and software inventory management.

Hours of operation are Monday – Friday, 8:00 am – 5:00 pm. Hours may vary.

Responsibilities

Provide strong desktop technical service with a customer service orientation

Receive, process and respond to Help Desk tickets received from web submissions and direct telephone calls

Effectively troubleshoot and solve desktop hardware and software issues

Support Help Desk, Desktop Technology, and Lab/Classroom Technology functional areas

Follow best practices to ensure end user data is protected and recoverable

When necessary, work in concert with software and hardware vendors for problem resolution

Thoroughly understand multiple versions of the Windows desktop operating system as well as patch and imaging technologies

Add and remove computers to and from a network domain

Help customers use both hardware and software products effectively

Assist with rollout of new PCs, laptops, printers, etc in accordance with applicable replacement schedules and associated licensing

Complete, maintain, and process pertinent paperwork, records and documentation

Requirements

Associates degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training

Prior experience in Customer Support Services

Display strong end user orientation, and support customer service skills

Experience with Help Desk ticketing systems and customer service workflow

Strong understanding of technical troubleshooting methodology

Demonstrate excellence in teamwork, as well as excellent oral, written and interpersonal communication skills

Ability to work a flexible schedule as needed

Orientation to detail and thorough documentation

Ability to work with a range of technical staff to develop joint solutions

May need to be able to lift 50 lbs. as needed to move equipment

Willing to use a ladder or crawl under desks and tight spaces for troubleshooting equipment, cabling, projectors, etc.

Must be able to sit for long periods at a time and or stand for long periods at a time

Dynamic Campus Core Values:

Be a Servant Leader

Be a Team Player

Be Accountable

Act with the highest integrity

Provide excellent customer service

Find solutions, not problems

Dynamic Campus is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.