Operations Business Analyst Sr

The Operations Business Analyst provides detailed and summary reporting to assist in the monitoring of the quality, processing timeliness and regulatory compliance. The Analyst works with a cross-functional team to design, plan, develop and implement initiatives around both new and existing processes and identifies and executes on strategies to improve workflow through automation and/or enhanced reporting. This position collaborates with various business units across the company, including leadership, to translate business needs into strategies and plans with focused execution.

Responsibilities:

Provides detailed and summary reporting to assist in the monitoring of the quality, processing timeliness and regulatory compliance

Works with a cross-functional team in planning, developing and implementing initiatives around both new and existing processes

Identifies and executes on strategies to improve workflow through automation and/or enhanced reporting

Partners directly with business owners to implement solutions to process defects

Creates task plans and action items for tracking projects, timeline adherence, and follow-ups with business units

Manages and executes a schedule of daily, weekly and monthly reports to provide detail and summary reports for the purpose of monitoring the work of the processing vendor

Develops, runs and quality controls ad-hoc reports as requested

Builds and maintains relationships with key individuals within the organization business teams and use these relationships to align needs within the department and initiate process changes

Proposes recommendations to business units to drive solutions for process gaps and coaching opportunities

Works directly with staff on implementation of projects; facilitate and initiate staff ideas

Coordinates staff participation committees; develops internal agendas or working group; establishes formal feedback and meeting assessments

Develops and provides management with monthly Compliance tracking reporting for request volume, Compliance committee reporting, audit findings and project status and procedural updates

Manages and oversees process improvement ("PI") project pipeline for the department; assess and determine projects' priority

Reviews all call volume trends relating to functions in the department; assesses and determines projects needs to reduce higher volume trends

Reviews monthly quality reports for and identifies gaps for PI

Assesses and evaluates audit findings for PI project initiations

Evaluates options available for recommendations of enhanced business solutions and manages the tracking of all findings within the database

Runs monthly reporting and partners with Corporate Accounting to bill clients for work completed by the department in the prior calendar month

Develops, maintains and monitors reporting to ensure department compliance with regulatory requirements, procedures and client service-level agreements

Provides analysis, trending and forecasting to management pertaining to staff quality performance, functional workflow, portfolio composition and functional volume

Supports department management and staff by providing technical support for all applicable business functions

Assumes a directive role in designing new processes and programs

Utilizes all technical tools available and appropriate to the position to support department initiatives and implement efficiencies

Conducts regular reporting of departmental and staffing metrics, including monthly creation of productivity model for department management

Provides departmental audit support, especially as it relates to reporting

Develops dashboards to serve as monitoring tools and reports for assistance in managing risk and completing research more efficiently

Reviews departmental processes to identify areas for quality or efficiency gains, and work with staff to implement any approved process changes

Keeps abreast of developments within the broad area of IT and look for opportunities to apply them to the company/department goals

Provides daily, weekly, and monthly updates to management, as necessary

Assists with project support in reporting, root cause analytics, process mapping, and tracking/reporting of results

Drives internal department initiatives through project management and coordination of activities.

Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar's reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Homeownership Preservation Center

Analyzes default servicing metrics to assess operational effectiveness and identify trends, risks, and opportunities for improvement.

Collaborates with cross-functional teams to gather data, develop reports, and present findings related to servicing metrics.

Utilizes analytical tools and methodologies to interpret data and recommends actionable solutions to improve processes and performance outcomes.

Monitors and tracks key performance indicators (KPIs) to provide regular updates and insights to leadership.

Supports strategic initiatives by providing data-driven recommendations and assisting in the execution of process improvement projects.

Stays updated on GSE scorecards, industry trends, and best practices to ensure ongoing data insights and performance optimization.

Develops, runs, and quality controls ad-hoc reports as requested, addressing current reporting challenges and improving the quality and sufficiency of reports produced

Builds and maintains relationships with key individuals within the organization business teams and use these relationships to align needs within the department and initiate process changes

Proposes recommendations to business units to drive solutions for process gaps and coaching opportunities

Works directly with staff on implementation of projects; facilitate and initiate staff ideas

Develops and provides management with monthly performance outcomes

Works with Servicing Reporting for ongoing reporting and Database needs requiring advanced automation or ongoing Client/Business delivery

Build SQL Stored Procedures, Views, and Functions to facilitate effective and optimized reporting output.

Develop and maintain data models to ensure efficient report performance and data accuracy.

Connect, integrate, and transform data from multiple systems and sources to create cohesive datasets. Qualifications:

Bachelor's Degree from an accredited university in Computer Science, Accounting, Finance, Economics or a related field or equivalent experience

5 years of Mortgage Banking industry experience preferred, with a focus on collections, loss mitigation, bankruptcy and foreclosure.

Project management/leadership and/or business analyst experience preferred

Leadership skills with proven track record of collaboration and influencing others

Experience working with Black Knight Financial systems (Process Management, MSP, etc. and/or familiar with other mortgage servicing systems)

Excellent critical thinking and logical reasoning abilities

Strong desire to learn and understand processes with ability to translate learnings into actionable tasks

Organizational and prioritization skills

Self-motivated

Excellent verbal and written communication skills

Advanced technical skills specifically in Excel, Access, SQL, and Power BI. Technical skills with SharePoint a plus

Ability to multi-task

Ability to work with all levels of individuals as a team player or in leadership role

Excellent presentation and communication skills; both creation and execution

Passionate about customer service, client relationships and success

Ability to identify and prevent escalations; to problem solve and achieve win-win outcomes; a passion for uncovering then addressing customer satisfaction challenges

Detail-oriented with the ability to accurately gather and analyze data. Proven history of solving problems and improving processes, increasing efficiency, and thinking creatively.

Permanent