Workforce Management Analyst

Overview

The St. Louis Support Services Division for Enterprise Mobility currently has an exciting opportunity for Workforce Management Analyst!

ABOUT THE ROLE

The Workforce Management Analyst understands business strategies, interprets and develops staffing plans, and analyzes and applies workforce management concepts to ensure adequate scheduling of resources for supported teams. This position provides forecasting and monitors real-time work queues, analyzes trends, and recommends options to adjust scheduling plans to meet business needs.

We offer a robust Benefits Package including, but not limited to:

Paid Time Off

Health, Dental, Vision insurance; Life Insurance; Prescription coverage (employees scheduled for 30+ hours)

Employee discounts on car rentals, car purchases and much more!

401(k) retirement plan with company match and profit sharing

Educational Assistance (full time - 40+ hours only)

ABOUT THE JOB

This role offers a hybrid work environment requiring at least 3 days in the office, which will primarily be based out of our office in Weldon Springs but could also work out of our Maryland Heights and Corporate Campus (Clayton) location. This opportunity has a schedule of Monday - Friday with start time from 7:00-8:00am CST with flexibility needed based on business needs. The starting pay for this role is $61,000/yr. Compensation decisions will be made based on factors that include but are not limited to experience, education, location, and skill level.

ABOUT THE TEAM

Enterprise Mobility's Support Services teams are responsible for Global Call Center Operations, Replacement Rental Services Support, Information Management, Customer Service Metric Programs, North American Roadside Assistance, Sales Support, Small Business Programs and Technical Support Helpdesks. This team consists of over 4,000 customer service professionals, support staff and management around the globe in 15 different countries with 70+ million customer contacts handled annually.

Responsibilities

Analyze, interpret, and validate data using internal workforce management and contact center applications to create short-term and long-term staffing forecasts and related reporting

Collaborate with various levels of management to understand business needs and trends to develop positive working relationships and resolve scheduling issues

Evaluate, document, and adjust forecasts as necessary to account for actual volumes compared to forecast, and recommend changes to enhance productivity and customer satisfaction

Evaluate trends including workload, arrival patterns, staff productivity, staffing levels, etc. to proactively make recommendations on adjusting the scheduling plan, providing actionable steps to resolve issues

Monitor real-time work queues, analyzing to maintain optimal staffing levels, utilizing the schedule bidding process and tools like voluntary time off to resolve gaps in scheduling working to meet forecasted requirements

Equal Opportunity Employer/Disability/Veterans

Qualifications

Must live in the state of Missouri and be willing and able to travel to the St. Louis offices weekly as needed

Minimum (2) two years of Workforce Management experience required

Bachelor's degree required

Emphasis in Business Administration, Management, Mathematics, Statistics, Finance, Computer Science, Data Analytics or similar a plus

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Must be at least 18 years old

WFH Technical Qualifications for your home office:

The address on your application must be your current, accurate permanent address

Must have access to a cell phone to validate security information authentication

Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)

Minimum upload speed of 10 mbps and minimum download speed of 100 mbps

Use of wireless, hotspot or WiFi "air cards" are NOT ALLOWED

Enterprise reserves the right to verify that your PC and internet meets or exceeds these requirements

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.

Permanent