Supervisor Clinic Operations - Behavioral Health

Primary Location: Oak Harbor Clinic

JOB SUMMARY

The Clinic Supervisor supports a Clinic(s) Manager. Responsibilities include oversight of daily operations, employee schedules, timecards, customer service and patient satisfaction under the direction of the manager. The Clinic Supervisor will have a basic understanding of physician practices, including personnel management, clinic operations, financial metrics and patient copays in addition to being responsible for aspects of billing and office accounting. This position will assist with interviews, training, evaluations and mentoring of staff. The supervisor will maintain excellent interpersonal relations with all providers, clinical and hospital staff.

PRINCIPLE FUNCTIONS include the following, other duties may be assigned:

Supervises staff and fosters a culture of high performance, teamwork and engagement. Holds staff accountable to meet required department metrics utilizing random and routine audits. Recognizes staff for good work on a frequent basis.

Develops training materials, provides orientation for new employees, presents annual refresh education. Assesses skills competencies and addresses individual skills development.

Effective problem solving and issue resolution with staff, providers and patients. Utilizes judgment, decision making, customer service to serve employees, patients and providers congruent with hospital policies, union contracts and WhidbeyHealth clinical service practices.

Prepares monthly employee work schedules in accordance with union contracts for non-provider staff, approves timecards in Kronos.

Prepares employee evaluations and performance management documents in concert with union contracts and hospital policies.

Prepares monthly reports related to patient volumes.

JOB KNOWLEDGE & QUALIFICATIONS

Education

At least three (3) to five (5) years of increasing responsibility and leadership in a clinic or provider office environment required, including oversight of staff. Completion of an accredited degree program or degree in healthcare or business required. Associate's Degree or higher preferred.

Training and Experience

Advanced Knowledge of computer programs related to patient care. Ability to read, analyze and interpret financial, and general business reports. Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details with little supervision. Ability to use sound judgment including maintaining confidentiality. Ability to communicate effectively, verbally and in writing with staff, patients, Providers and leadership. Ability to establish and maintain positive relationships with staff and Providers. Ability to train, educate and mentor staff.

Certificates, Licenses, Registrations

CMOM (Certified Medical Office Manager), CPPM (Certified Physician Practice Manager), CMPM (Certified Medical Practice Manager), CMAA (Certified Medical Administrative Assistant)

Benefit Information and Wage Transparancy: WhidbeyHealth Employees who work a 0.5 FTE or higher are categorized as, "benefit eligible".

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Wage Range: $79,500 - $92,500