Information Technology Technician

We are seeking a self-motivated knowledgeable and proactive IT Technician to join our fast-growing dynamic team. The ideal candidate will be responsible for handling urgent support requests with ongoing project work, organize daily tasks, and ensure smooth operations across our contact center, home-office environment, and over 180 remote clinics. This role requires a strong understanding of desktop support, computer networking, and software troubleshooting, along with excellent communication skills to assist users across the organization.

Main Responsibilities

Contact Center Support

Configure and maintain workstations, headsets, and desk setups

Coordinate moves, additions, and changes (MACs) for contact center staff

Manage inventory and track equipment for new-hire onboarding

Home Office Support

Image and deploy computers; troubleshoot hardware and software issues in a timely manner.

Maintain peripherals (printers, scanners, etc.) and phone systems

Oversee home-office inventory

White-Glove Executive Support

Remote Clinic Support

Provide desktop, printer, phone, peripheral, and software support for 180+ clinics

Execute clinic adds, moves, and wiring changes as part of special projects

Gather data, update and manage clinic inventory documentation

Preferred Qualifications & Experience

Experience with a trouble-ticketing system (e.g., Service Desk)

Proficient in Microsoft Windows 10 and 11 environments

Strong knowledge of Microsoft Office, Teams, and SharePoint

Printer troubleshooting (HP, Epson, Canon)

Network troubleshooting: modems, routers, ethernet wiring, wireless networking

Phone systems: RJ-11 and VoIP configuration and support

Fax: RJ-11 and e-Fax troubleshooting

Experience creating and maintaining knowledgebase articles

Demonstrated multi-tasking abilities and excellent organizational skills

Communicate effectively with team members and end-users to understand their technical needs.

Document all support activities and maintain accurate records of incidents and resolutions.

Excellent problem-solving skills.

Ability to communicate technical information clearly to non-technical users.

Strong organizational skills with attention to detail.

Join us as an IT Technician where you can contribute your expertise while growing your career in a supportive environment. We look forward to welcoming you to our team!

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule:

Monday to Friday

Ability to Commute:

Parsippany-Troy Hills, NJ 07054 (Required)

Willingness to travel:

25% (Required)

Work Location: In person