Student Help Desk Analyst

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Job Title:

Student Help Desk Analyst

Department:

OCIO Customer Solutions-JM

The Student Help Desk Analyst, under the direct supervision of full-time IT staff, serves as a primary point of contact for the university community seeking technical assistance. This role is focused on providing foundational (Tier 1) support for a wide range of IT services. The Analyst will perform a variety of IT Service Desk and classroom support activities, including remote and walk-up customer support. This position is an excellent opportunity for a student to gain hands-on experience in a professional IT environment, develop critical thinking skills, and learn to effectively diagnose, troubleshoot, and escalate technical incidents and requests.

Additional Information:

Location:

Conard Hall (0633)

Position Type:

Temporary (Fixed Term)

Scheduled Hours:

20

Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

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