MSP System/Network Engineer

Job Summary:

We are seeking a skilled Project Engineer to take full ownership of technical projects from kickoff to completion. This role involves close collaboration with clients, internal teams, and vendors to deliver successful IT initiatives such as client onboarding, cloud infrastructure deployment, and network upgrades.

If you enjoy problem-solving, clear communication, and seeing the direct impact of your work on client success, this role may be an excellent fit.

Key Responsibilities:

Project Implementation

Execute projects based on approved Statements of Work and technical designs

Create and follow detailed checklists and procedures

Track project hours (budgeted vs. actual)

Identify out-of-scope work and initiate change order requests

Report on project metrics and ensure goals are met

Maintain timely and accurate service ticket updates and time entries

Individual metrics include ticket closure rates, escalation compliance, and adherence to schedules

Architectural Design & Review

Develop project designs with milestones and timelines

Collaborate with project leadership to draft and finalize Statements of Work

Conduct design reviews to ensure project readiness

Documentation

Consistently report on progress and performance metrics

Maintain accurate and thorough documentation of project steps and outcomes

Focus on project efficiency through metrics like scheduled vs. actual project hours and percentage of billable time

Other Responsibilities

Participate in scheduled team huddles and report on individual performance metrics

Alert leadership to recurring technical issues or clients at risk

Stay current with evolving technologies and best practices

Collaborate effectively within a team setting

Be available for planned and emergency after-hours work as needed

Demonstrate a positive, client-focused mindset with initiative and ownership

Train and mentor junior technical staff

Manage multiple projects effectively through strong time management and prioritization

Communicate clearly and professionally with both clients and team members

Exhibit patience, foresight, and confidence in project delivery

Qualifications:

3-5 years of experience in an IT services, MSP, or consulting environment

Strong technical knowledge of:

Windows Server, Active Directory, Azure AD

Microsoft 365 (Exchange Online, SharePoint, Teams)

Networking (DNS, DHCP, firewalls, VLANs, VPNs)

PowerShell or other scripting languages (a plus)

Excellent written and verbal communication skills

Proven ability to handle multiple simultaneous projects

A proactive approach with strong documentation habits