Customer Service Representative

RMS autos is seeking a dynamic Customer Service Representative who is passionate about delivering exceptional service. As a Customer Service Representative, you will be the first point of contact for our valued customers, providing solutions to their inquiries, resolving issues, and enhancing their overall experience. Join our team and be a vital part of delivering unparalleled customer satisfaction.

Responsibilities:

Act as the primary point of contact for customer inquiries, complaints, and feedback.

Handle large amounts of inbound and outbound calls

Provide exemplary customer service by addressing and resolving customer concerns and issues.

Maintain a comprehensive knowledge of our products and services to assist customers effectively.

Process orders, returns, and exchanges in accordance with company policies.

Handle customer communications through various channels, including phone, email, and chat.

Maintain accurate customer records (interactions, transactions, comments, and complaints) and update databases as required.

Collaborate with other departments to resolve complex customer issues.

Monitor customer satisfaction and gather feedback to improve service quality.

Identify opportunities for upselling or cross-selling products and services.

Stay informed about industry trends and product developments.

Assist in training new customer service representatives.

Generate reports on customer service metrics.

Participate in team meetings and contribute to process improvements.

Handle escalated customer issues with professionalism.

Conduct follow-ups with customers to ensure their concerns are resolved satisfactorily.

Requirements:

High school diploma or equivalent; bachelor’s degree preferred.

Proven experience in customer service or a related field.

Familiarity with customer relationship management (CRM) software is advantageous.

Excellent communication skills, both verbal and written.

Strong problem-solving abilities to address customer issues effectively.

Empathy and the ability to connect with customers.

Patience and the capacity to handle challenging situations with composure.

Proficiency in using computer systems and software.

Multitasking skills to handle multiple customer inquiries simultaneously.

Adaptability to evolving customer needs and company policies.

Product knowledge and the ability to quickly learn about new offerings.

NOTE: This is a remote job position.