Digital Operations Analyst

Tier 1 Digital Operations Analyst – Live Sports Event Support

On-site Secaucus, NJ

Contract role, schedule: 5pm-1am on-site 5 days a week (may include Weekends and Holidays)

Position Overview:

This is atechnical, operational support rolethat focuses on ensuring seamless digital event delivery—not a marketing, social media, or data analytics position.

The Tier 1 Digital Operations Analyst plays a critical role in monitoring and supporting the live digital delivery of globally recognized sporting events. This position is responsible for real-time incident detection, Tier 1 troubleshooting, and escalation of issues affecting live streams and digital experiences across web, mobile, and connected platforms.

Key Responsibilities:

Monitor live sports event streams across digital platforms, including mobile apps, web, game consoles, and connected TV devices.

Perform real-time incident detection, issue tracking, and escalation via tools such asJIRAandServiceNow.

Execute Tier 1 troubleshooting for digital content issues, including playback errors, streaming performance, and user-impacting bugs.

Utilize observability and testing tools such asNew Relic,Bitmovin Analytics, andPostmanto collect diagnostics and assist with root cause analysis.

Log incidents with detailed reproduction steps, screenshots, logs, and relevant metadata.

Support game spoofing and light QA on production environments to validate functionality and identify anomalies.

Coordinate with engineering, QA, vendors, and platform teams to ensure timely issue resolution during live event windows.

Draft and distribute incident communications to stakeholders during outages or service interruptions.

Maintain up-to-date documentation of workflows, known issues, and platform configurations usingConfluence.

Required Qualifications:

Experience with digital operations and Tier 1 technical support in a live production or streaming media environment.

Proficient in the use of tools such asJIRA,ServiceNow,Bitmovin,New Relic,Postman, andConfluence.

Familiarity with digital ecosystems across major platforms (iOS, Android, web, consoles, and smart TVs).

Strong attention to detail and ability to operate under pressure during high-profile, live global events.

Excellent written and verbal communication skills.

Preferred Qualifications:

Previous experience supporting live sports or entertainment events via digital platforms.

Background in quality assurance (QA) or product support in a production environment.

Availability to work non-standard hours aligned with global sports event schedules.