IT Service Desk Analyst Intern

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

Assist in monitoring IT service requests and incidents, ensuring timely resolution.

Support end-users by troubleshooting common IT issues and escalating complex cases to senior staff.

Help maintain IT documentation, including knowledge base articles, FAQs, and standard operating procedures.

Participate in IT service improvement projects and contribute to process automation initiatives.

Generate reports on IT service performance, trends, and user feedback.

Assist in asset management and software license tracking.

Collaborate with IT teams to ensure a seamless user experience in service delivery.

Learn and apply ITIL best practices in service management.

Requirements

Pursuing an S1/Bachelor’s degree in Information Technology, Computer Science, or a related field. Currently in the 3rd or 4th year of study.

Basic knowledge of IT systems, troubleshooting, and service management frameworks (ITIL is a plus).

Familiarity with ITSM tools such as JIRA Service Management, Freshservice, ServiceNow, or SysAid is an advantage.

Strong problem-solving and communication skills.

Ability to work in a team environment and manage multiple tasks effectively.

Eagerness to learn and develop IT service management skills.

Available to work from the office for 5 days a week.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

R0007212