Front Desk Supervisor - Courtyard Dupont Cir. DC

What you will be doing

Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.

Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.

Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Accurately check AM and PM discrepancy reports.

Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments

Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

What we are looking for

Ability to calmly work with high demand and/or upset guests

High work ethic and self-initiative

May be required to work varying schedules to include nights, weekends, and holidays

Someone who enjoys working as and being part of a team that provides great experiences for our Guests!