Director, FinOps Enablement & Transformation

As a team member in the Finance department at Nationwide, the opportunities are endless! You can grow and learn in diverse areas across many disciplines such as Advanced Analytics, Investments, Actuarial, Accounting, Risk Management, Critical Business Advisor, Internal Audit, and so much more. Let Nationwide help create your career journey! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Accountabilities:

1. Performance Management

a. Design and implement performance frameworks, KPIs, and dashboards to monitor and enhance service delivery across FinOps functions. Partner with key stakeholders to develop metrics that matter to the business units to

b. drive performance and enable their business strategies

c. Drive accountability through structured governance and reporting mechanisms

d. Partner with the operational leaders to diagnose performance issues and implement targeted interventions

e. Establish regular quarterly business reviews to discuss performance, opportunities to improve, and cost effectiveness

f. Develop and implement workforce planning capability across FinOps to optimize resource allocation across subprocesses

2. Controls & Compliance

a. Identify operational risks across FinOps activities and develop mitigation strategies

b. Risk Management - identify and develop risk strategies across FinOps, proactively identifying and mitigating potential issues. Ensure delivery of ~20 FRC controls and lead remediation of any findings.

c. Collaborate with audit, FRC, legal, and risk teams to ensure robust risk governance. Develop risk framework to socialize concerns, align on risk tolerance with primary stakeholders, and develop plans to address gaps

3. Portfolio Execution:

a. Lead the planning, execution, and delivery of strategic transformational initiatives across multiple workstreams.

b. Lead and manage a portfolio of initiatives to successful completion including resource allocation, risk tracking, milestone management and benefits realization

c. Develop business cases and secure executive buy-in for high-impact initiatives

4. Process Improvement

a. Drive best practices, process improvement initiatives, and innovation across FinOps, lead organizational process improvement initiatives to create operating efficiency

b. Lead transformation initiatives, aligning systems, tools, and processes across functional teams to foster operational efficiencies, scalability, and sustained value

c. Map, assess, and redesign end-to-end processes to eliminate waste, increase automation, improve service quality and scalability.

d. Monitor performance improvements post-implementation and iterate as needed

e. Partner with adjacent organization to accelerate value

* Series 6 preferred, but is not required

"It is our intention to fill this role in Columbus, Ohio or Scottsdale, Arizona. However, on occasion, applications from internal candidates working remotely who bring critical industry skills and relevant experience may be considered."

This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.

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Job Description SummaryOur team is a versatile group of individuals, working collaboratively to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Director, you'll be responsible for leading major process modeling, analysis and design efforts and be instrumental in development of compelling business rationale to formulate transformation. You'll direct the activities and staff responsible for providing business performance management, organizational design and business risk management capabilities to formulate pragmatic, forward facing and meaningful business transformation plans.

Job Description

Key Responsibilities:

Directs all activities for team involving business transformation through the strategic application of people, processes and technology. Team participates in business planning processes across multiple departments or business units by identifying complexities, dependencies and duplications.

Manages staff who consults on business process analysis, organizational analysis, needs assessments and cost/benefit analysis to align technology solutions with business strategies and directions. Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term systems plans.

Leads associates involved with process management and consultation between business customers and systems area for development and implementation of new business processes and procedures. Responsible for communicating to customers, management and external sources.

Provides direction and insight to leader, peers and team members responsible for identifying critical elements of a business process that need to be managed. Leads individuals to define criteria of performance success. Selects and applies appropriate performance measurement tools.

Advises team on analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture. Leads organization-wide change.

Manages team responsible for training the customers on business, technological, societal and environmental trends to support strategies for improving business performance.

Directs staff who participate in strategic projects and who evaluate new technological developments, evolving business requirements and who recommend appropriate systems alternatives and/or improvements to current systems.

Leads team that develop compelling business cases, including gaining senior management input, to accomplish business objectives. Identifies, assesses and mitigates business risks associated with the current operating model and/or desired target state operating models.

Manages associates, including performance management, salary planning and administration, training and development, workflow and organizational planning, hiring and placement and disciplinary actions.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Associate Vice President/Vice President directs a team of six to 15 direct and indirect reports.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, management information, business, mathematics or related field strongly preferred. Graduate studies are highly desired.

Experience: Ten plus years of dynamic experience in planning, designing and implementing company -wide business transformation initiatives. Extensive experience in functional, process, information and data modeling, data management and warehousing and applications integration. In-depth experience with process redesign methods and tools. Five years of experience in people management.

Knowledge, Abilities and Skills: Expert knowledge of standards, methodologies and frameworks, business process management and technology. Proven knowledge of a wide variety of tools, concepts and techniques of business process modeling, analysis and design. Expert knowledge of emerging industry, competitor, customer demography, regulatory and market trends. Understanding of new technologies and developments in the technology industry. Extensive knowledge of project management concepts and techniques, facilitation, performance management, organizational design and managing organization change required. Ability to serve as the top technical specialist for business consulting and analysis. Demonstrable ability to lead large, sophisticated projects that involve high risk and great impact. Strong communication skills, ability to influence, apply innovative approaches, and deal with ambiguity.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide

Job Conditions:

Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Normal office environment. Extended work hours may be required based on workload. May require occasional travel.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

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