Operations Manager

Description

Additional Information: This hotel is owned and operated by an independent franchisee, Baywood Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Operations Manager is responsible for the daily leadership and oversight of all operational departments, ensuring consistent execution of brand and company standards. This individual fosters a high-performing, guest-focused environment by effectively managing staff, monitoring departmental functions, and ensuring a seamless guest experience. The Operations Manager leads by example, upholds Baywood Hotels’ culture, and actively supports the in achieving financial and operational goals.

Essential Duties and Responsibilities:

• Interviews, selects, onboards, and trains associates to uphold performance and service standards.

• Motivates staff through positive reinforcement and leads by example to encourage team engagement.

• Maintains accurate and up-to-date associate personnel files.

• Conducts timely and constructive performance evaluations and quarterly performance check-ins.

• Monitors associate time records; corrects discrepancies, obtains necessary authorizations, and files payroll documents securely.

• Prepares weekly work schedules; ensures adequate staffing aligned with business demands and payroll budgets. Provides shift coverage as necessary.

• Administers progressive discipline in accordance with company policy.

• Attends all required training and meetings including safety, revenue management, operations, and budget reviews.

• Leads daily huddles and department meetings to encourage cross-functional collaboration and alignment.

• Ensures proper backup procedures for reports, equipment, and operational continuity.

• Ensures full compliance with all departmental policies and procedures.

• Implements and maintains Baywood and Brand promotional programs and initiatives.

• Oversees guest arrivals and room inventory, ensuring special requests and group needs are fulfilled.

• Maintains professional image standards among all associates including appearance, behavior, and communication.

• Monitors department cleanliness, organization, and inventory levels; places supply orders timely.

• Uses communication tools such as logbooks, notice boards, and memos to maintain clear intra- and inter-departmental communication.

• Collaborates with other departments to ensure a smooth, guest-centric operation.

• Maintains and monitors market and pantry operations including merchandising, cleanliness, and inventory control.

• Supports the budgeting process by providing departmental insights and recommendations.

• Conducts daily room inspections and bi-weekly property walkthroughs to uphold cleanliness and maintenance standards.

• Reviews guest credit reports, safety checklists, and maintenance logs; ensures compliance with operational policies.

• Conducts audits on checklists to verify task completion and adherence to procedures.

• Controls departmental expenses including payroll to stay within budgetary limits.

• Actively participates in safety programs and serves as a core member of the Safety Committee.

• Completes incident reports accurately and ensures proper escalation and follow-up.

• Serves as Manager on Duty as scheduled.

• Participates in BEAR community service, fundraising events, and brand-hosted social functions.

Baywood Ambassador Expectations:

• Consistently maintains a polished, professional appearance and demeanor.

• Warmly greets all guests and associates using the 10/5, first & last name rule.

• Actively listens and responds appropriately to guests and associates’ needs.

• Fosters a spirit of teamwork by offering help across departments.

• Proactively identifies and addresses cleanliness, safety, and facility issues.

• Follows all safety protocols including proper attire and equipment use.

• Promotes other Baywood properties when appropriate.

• Strives to ‘WOW’ the guest in every interaction, upholding the motto “It’s Better at Baywood!”

Skills and Qualifications:

Education:

• Bachelor’s degree in Hospitality Management or related field preferred. Equivalent combination of experience and training may substitute for degree.

Certifications/Licenses:

• Brand certifications preferred.

• Valid driver’s license required (if property operates a shuttle van).

Experience:

• Minimum 2 years of hotel experience.

• Minimum 2 years in a management role, with at least 1 year in hospitality management

Additional Skills:

• Bilingual (English/Spanish) preferred.

• Proficient in Microsoft Office (Excel, Word).

• Familiarity with hotel Property Management Systems preferred.

• Excellent written and verbal communication.

• Strong multitasking, leadership, and problem-solving abilities.

• Comfortable using standard office and hotel-related equipment.

• Ability to perform all departmental functions as needed.

• Familiarity with Brand and Baywood Hotels’ operational standards.

Physical Demands:

• Walking/Standing: 100% of the shift (typically 8 hours).

• Sitting: Rare.

• Bending, Stooping, And Reaching: Occasionally.

• Lifting/Pushing/Pulling: Up to 40 lbs., infrequently.

• Driving: Rarely.

• Traveling none.

Environmental Conditions:

• Inside: Protected from weather, not from temperature shifts.

• Outside: Rare.

This company is an equal opportunity employer.

frnch1