Intake Specialist

Job Description

Pay Range: $22-23/hr, depending on experience

Initially Fully Onsite in Middletown, CT office, and the hybrid

The company is a leading telehealth provider of behavioral health care services based in Middletown, CT. We provide world-class clinicians to patients, virtually, in long term care facilities who wouldn't otherwise have physical access to specialized care. We are looking for energetic, hard-working individuals to help the company as we execute on our growth plan.

The Intake Specialist will need to be an independent worker, detail-oriented, and have a sense of urgency. Additionally, they will have strong organizational habits and must have the ability to meet critical deadlines. The Intake Specialist is responsible for managing the daily patient referral and authorizations process.

ESSENTIAL FUNCTIONS:

Provide outstanding customer service to all facilities, patients, and patient families

Patient registration and handling of all intake calls and emails for over 400 facilities across the US

Process new patient intakes by securing required information and authorizations necessary for treatment

Verify patient eligibility for insurance reimbursement

Submit patient information into the Company's Electronic Health Record System

Professional image in appearance, words and actions

Efficiently use payer portals to obtain claim status and authorizations

KNOWLEDGE, SKILLS AND ABILITIES:

3 years or more of previous experience in the healthcare industry

Demonstrated understanding of the medical insurance eligibility verification process

Knowledge of the medical billing process

Experience with any medical billing or practice management software

Intermediate to expert level skills in MS Office and MS Outlook

Minimum high school diploma or GED

This job description is not inclusive and there may be other tasks and responsibilities

that you will perform as required.

Full-time