Federal Work Study Student Worker - Student Services

POSITION SUMMARY Reporting to the Associate Director of Student Financial Services, the Student Worker provides customer service and administrative support to both the Student Financial Services department and the Office of the Registrar.

The Student Worker's time will be split between the two departments based on departmental needs.

Students who are hired must be eligible for the Federal Work Study program.

RESPONSIBILITIES The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

Position-Specific Responsibilities * Greet and direct students, staff, and faculty who visit the offices.

* Provide accurate information and guidance regarding financial aid and registration-related matters.

* Coordinate and execute general administrative tasks, including scanning, filing, and record digitization.

* Maintain confidentiality and compliance with FERPA guidelines in all communications and documentation.

* Work collaboratively with both the SFS and Registrar teams to support departmental goals.

* Assist in communication efforts (email, phone, in-person) to ensure timely and accurate dissemination of information.

* Support routine office processes such as form processing, document intake, and data entry.

* Acquire and apply working knowledge of federal financial aid regulations and institutional policies.

* Participate in training sessions to remain current with SFS and Registrar procedures.

* Perform other tasks as assigned by the Associate Director of SFS or Associate Registrar to support department operations.

University-Wide Responsibilities * Model core organizational beliefs and values; communicate openly and effectively within and across departments.

* Establish and maintain professional communication and ensure that all interactions are supportive, courteous, and respectful (TKU Social Covenant). * Utilize effective communication skills to present information accurately and clearly both internally and publicly.

* Participate in professional development activities that are aligned with University, departmental and individual goals.

* Support the maintenance of accurate and complete records as required by governing entities (DOE, TRACS, ABHE, etc.); file all physical and computerized reports, records, and other documents required.

* Comply with all policies, operating procedures, legal requirements, and verbal and written directives.

* Perform other related duties as assigned.

QUALIFICATIONS Education * Eligible for the Federal Work Study program.

* High school diploma or equivalent.

Competencies * Experience using Microsoft and Apple software.

* Excellent communication and customer service skills.

* Ability to problem-solve.

* Willingness and ability to learn and adapt to new systems and technologies * Ability to multi-task Other Requirements * Criminal Background Verification.

MENTAL/PHYSICAL/ENVIRONMENTAL DEMANDS * Maintain emotional control under stress * Frequent standing, stooping, walking, and bending * Lift up to 15 lbs.