Desktop Support Specialist

Title: Desktop Support

Location: Watsonville, California

Remote/Onsite: Onsite

Technology Top Skills: Windows 10, Active Directory, SCCM, ServiceNow

Robert Half is looking for a Desktop Support Specialist in Watsonville, California. The Desktop Support Specialist will assist with imaging, installing and deploying new Windows 10 computers. To thrive in this role, you should be a natural problem solver and have a strong sense of ownership. Apply for this position today if you think you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. Submit your application for this exciting opportunity!

Essential Duties:

-Basic training will be provided before the deployment of hardware to allow for training in ServiceNow, Asset management tool, and understanding expectations for communications to schedule the customers' deployment, how to deploy the customers' computer equipment in our environment, access to Active Directory, shipping equipment, collecting old devices and updating Asset Management tool.

-Receive new shipments of computers, enter them into asset manager, unbox and configure (image) computers using SCCM, deliver to inventory room and update asset manager

-Schedule intake with customer to take inventory of physical items (existing docks, monitors, printers) as well as software and data backups in preparation for deployment

-Deploy computer to local customers/ship computer to remote customers via UPS

-Recover old devices from customer and quarantine for 2 weeks

-Clean-up / Wiping of Hard Drives / Equipment surplus

-Accurately document instances of desktop equipment or component failure, repair, installation, and removal of any equipment or component and report to the project manager daily on results of deployments

- Active Directory: Administers computer and user accounts through Active Directory

- Network: Basic troubleshooting of wired and wireless networks.

-Mobile Devices: Provides configuration, troubleshooting and support for a variety of mobile devices including tablets and smart phones.

Top Requirements

-3+ years experience

- Hands on experience configuring (imaging) Windows 10 computers via SCCM

-Experience using SCCM to deploy software

-Experience using ServiceNow IT Service Management Solution

-Experience using Active Directory to add/modify users, objects, group policy

-Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade and deployment projects

Certifications: CompTIA+ preferred; MCP (Microsoft Certified Professional) preferred