Sr. UC Administrator

Titan Technologies, LLC (Titan) is seeking an experienced, self-directed, Sr. Unified Capabilities (UC) Administrator to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) III contract. As a member of our team, you will help to assist USSOCOM, Service Component Commands, Theater Special Operations Commands (TSOC), and deployed forces in the delivery of a full spectrum of Information Technology (IT) services to operate and maintain information flow, communications, and connectivity globally.

UC Administrators perform Tier-One and Tier-Two voice and video support in accordance with the SIE OPORD. UC Administrators need a detailed understanding of telecommunications theory and practice. UC Administrators should have solid technical skills, as well as interpersonal and organizational abilities. UC Administrators must be able to perform element management, scheduling, call control, as well as ensuring compliance with Security Technical Information Guides (STIGs) and utilizing performance-monitoring tools to improve VoIP services and mitigate cybersecurity risk. This position must organize resources and work collaboratively to meet multiple team objectives, as well as interact closely with Government representatives on highly advanced technical issues. UC Administrators must be able to explain and present high-level technical subjects and processes related to assignments while independently composing and delivering reports and presentations of the highest professional quality. Experience working with the specific hardware used in the Government’s UC system is highly valued.

Duties include but are not limited to:

Coordinating and managing team efforts to configure and maintain voice, data and video equipment

Coordinating team efforts to maintain device configurations (including software) in accordance with STIG and Communications Tasking Order (CTO) requirements

Coordinating troubleshooting of enterprise voice, video, cloud, and data networks, ensuring that trouble ticket items are investigated and resolved and that necessary equipment repairs are performed

Overseeing the resolution of circuit issues

Supporting cybersecurity risk mitigation for voice and video infrastructure and services, including identification of cybersecurity event trends and the identification of problems related to associated network devices, connectivity, services, and applications

Administers the operation of Unified Communications systems and services according to Government policies and procedures

Coordinates and implements Unified Communications software and hardware upgrades • Troubleshoots and resolves Unified Communications performance, connectivity, and related Unified Communications problems

Administers Unified Communications security, antivirus, and spam control measures

Creates monitoring reports and logs and ensures the functionality of Unified Communications systems

Ensuring that system logs and records are maintained

Documents and maintains Unified Communications topologies

Resolves ticket request, works to resolve incidents, and escalates to engineering team when required

Add Office 365 users and assign licenses (manually or by using automated tools such as PowerShell scripts)

Configure settings and policies for Office 365, such as manage USSOCOM’s security, compliance, and productivity. These settings include password policies, email protection, device management, and more

Maintain the set-up of email and other services (such as Exchange Online, SharePoint Online, OneDrive for Business, and Teams) to meet USSOCOM needs and enable collaboration and communication

Monitor Office 365 and Cisco Jabber usage and troubleshoot issues that arise. This can involve monitoring service health, analyzing usage reports, and responding to user feedback and support requests

Stay up to date with Office 365 and Cisco Jabber updates and new features and evaluate how they may impact USSOCOM

Manage configuration settings for USSOCOM’s use and set up of Cisco Jabber, including installing the software/updates, configuring settings, and connecting to USSOCOM's server(s)

Add and manage users: to Cisco Jabber and manage their access and settings, such as creating user accounts, assigning roles, and configuring user settings

Configure chat and calling features for Cisco Jabber to meet USSOCOM's needs. This involves setting up chat rooms, configuring audio and video settings, and setting up call forwarding and voicemail

Manage Cisco Jabber contacts and groups to enable collaboration and communication. This involves creating contact lists, adding contacts, and setting up groups

Works independently and provides administration of Unified Communications systems

Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission

Required qualifications:

An active DoD TS/SCI clearance

BS and 8 years of experience; 4 additional years of experience in lieu of a BS degree

IAT II certification required. DoD 8570 Information Assurance program

CCNA OR Microsoft 365 Certified: Teams Administrator Associate OR Microsoft 365 Certified: Teamwork Administrator Associate certification required