Senior Telecom Network Engineer

LOCATION

This position is based predominantly onsite at:

9201 Basil Court, Suite 250

Largo, MD 20774

Work will primarily occur at the Government offices, with limited remote opportunities. The County may alter work locations and schedules as needed.

SUPERVISORY RESPONSIBILITY

While the consultant will not have direct supervisory authority, the role involves high-level technical responsibility. Direction of activities of other staff and consultants will reside with the Network Telecommunications Manager and the Enterprise Architecture Associate Director.

ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES

Telecom Systems Management

Administer Avaya Communication Manager, Session Manager, Call Center Elite, and associated gateways.

Maintain enterprise trunking (PRI, SIP), dial plans, and voice traffic monitoring.

Ensure QoS and system resilience across environments.

Cloud & Unified Communications

Lead migration from Avaya to Microsoft Teams Phone.

Configure Teams Phone features (Call Queues, Auto Attendants, Clients).

Coordinate with infrastructure, security, and Azure AD teams.

Monitoring & Troubleshooting

Analyze voice performance (MOS, jitter, latency, packet loss).

Resolve Tier 2 and Tier 3 issues between Avaya, Microsoft Teams, and Clients.

Maintain documentation of system configurations and procedures.

Security & Compliance

Ensure adherence to VoIP encryption, HIPAA, and PII protection.

Collaborate with InfoSec on UC-related threats.

Tools & Platforms

Manage Avaya and Microsoft licensing.

Utilize ITSM tools (e.g., ServiceNow, EasyVista).

Document system architecture using Visio, Lucidchart, and Excel.

Strategic and Vendor Engagement

Participate in telecom lifecycle planning and budgeting.

Engage with vendors and partners for service delivery and optimization.

MINIMUM QUALIFICATIONS

Experience: 7–10+ years in enterprise telecom and unified communications.

Certifications: ACIS or ACSS (Avaya)

Microsoft Teams Voice Engineer Associate (MS-720)

Technical Skills: Deep knowledge of Avaya and Microsoft UC platforms.

Expertise in SIP, Clients, QoS, VLANs.

Experience with PowerShell scripting, Intune, and endpoint provisioning.

Familiarity with compliance standards (E911, HIPAA, CALEA).

WORKING HOURS

Core schedule: 7:00 a.m. – 6:00 p.m., Monday–Friday, 40 hours/week.

Must be available 24/7 for emergencies and critical incidents.

Support during evenings and weekends may be required for maintenance or special projects.

DURATION

Start Date: June 30, 2025 - End Date: March 30, 2028

EDUCATION

Bachelor's degree in Computer Science, Telecommunications, or related field is preferred.

Equivalent experience and professional certifications may substitute for formal education.

PHYSICAL, MENTAL, AND ENVIRONMENTAL CONDITIONS

Primarily office-based work with extended periods at a computer workstation.

Requires the ability to remain alert and respond promptly to system incidents.

Must handle high-pressure situations with strategic problem-solving and clear communication.

Limited travel may be required within County offices.

CONDITIONS OF EMPLOYMENT

Ability to pass a background check and provide professional references

About Blue Sky

Blue Sky Innovative Solutions (Blue Sky) assists its federal, state and local, and commercial clients with solving their toughest challenges in the areas of IT Infrastructure Support and Engineering; Application Development and Maintenance; Program and Project Management; and Management Consulting. Find out more about Blue Sky at Blue Sky is an equal opportunity employer and recruits mission-oriented, proactive, skilled candidates from across the United States. As an SBA certified HUBZone small business, Blue Sky has a special interest in recruiting and hiring personnel who reside in HUBZones. To determine whether you reside in a HUBZone, visit . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.