Systems Administrator II

Overview: Are you humble and intelligent? Do you complete a task with detailed excellence? We are seeking a Systems Administrator II who thrives on working in rapidly expanding and evolving IT environments.

The Company: Anderson Technologies is a family-founded IT consulting and managed IT services provider for over 30 years in the St. Louis area and beyond. We are a growing firm known for providing creative, well-engineered solutions to our clients and acting with honesty and integrity in all we do.

Systems Administrator II: This technical position will primarily be responsible for managing larger clients who often have multi-office network environments. In this fast-paced environment, you will be performing systems and network administration on a day-to-day basis as well as troubleshooting client escalations. Competence in the following areas is required: servers, workstations, network infrastructure, data storage, cloud services, and network applications with an emphasis on Microsoft Windows server and cybersecurity services. Additionally, a basic understanding of a range of software applications (Sage, Quickbooks, SAP, etc.) is needed. Work will be performed remotely at our main office as well as onsite at client locations.

Responsibilities and Duties:

Monitor and maintain client computer and network infrastructure to ensure optimal performance, reliability, and security.

Independently manage projects for a variety of clients

Answer customer calls and provide support to help resolve technical issues in addition to being a resource for client escalations.

Review systems and key indicators on daily basis.

Assist users via various channels such as in-person, phone, email, or chat, ensuring excellent customer service and satisfaction.

Proactively monitor, document, and report administration activities and network operating environment information.

Extend knowledge of IT networking skills (firewalls, switches, wireless access points) as well as client backups and business continuity verifications.

Identify opportunities to further assist clients and succeed in their environments.

Support with client hardware replacements and migrations and assist with larger projects, conversions and core application upgrades.

Facilitate status meetings with client and account team.

There may be an opportunity to mentor junior level team members

Qualifications and Skills:

5 years of System Administrator experience with demonstrated understanding of how to trouble shoot and resolve a variety of IT support needs.

Exceptional Customer Service: Excellent interpersonal and communication skills - including strong phone skills - are essential for effectively interacting with users, understanding their needs, and providing assistance in a professional and courteous manner.

Critical Thinker: Effectively combine active listening with IT knowledge to troubleshoot and resolve complex technical issues

Persistent: Ability to grapple with larger IT issues and remain steadfast when working towards the resolution.

Independent: Ability to prioritize tasks and manage workload effectively without daily direction.

Meticulous: Detailed and thorough in executing daily tasks to ensure accuracy and quality in deliverables.

Strong Writing: Ability to document all situations and applications clearly, concisely and coherently.

Degree: Bachelors degree or equivalent experience/certifications

Additional Technical skills:

- A+ certification

- Network+ certification

- Security+ certification

- Cloud focused certification

- Highly proficient in desktop IT technologies (Windows 10, 11, Mac OS X, Microsoft offerings including

Microsoft 365, Azure, etc.)

- Strong security certifications or specified training/experience

- Understanding of Windows registry, group policies, event logs, application log files and other

configuration/information files

- Understanding backup applications and hardware

- Windows Server installation, configuration, and administration

- Active Directory management and troubleshooting

- Microsoft Server installation, configuration, and administration

- Microsoft 365 services implementation, configuration, and administration

- A good understanding of networking (TCP/IP, DNS, DHCP) and Internet fundamentals

- A broad understanding of Storage and Virtualization technologies

Salary Range - $75,000 - $90,000

Benefits:

401(k)

Health insurance

Paid time off

Schedule:

Monday to Friday – hybrid remote