Salesforce Administrator

Join the Maryland Energy Administration (MEA) as we transform energy for the State of Maryland. The mission of the MEA is to promote clean, affordable, reliable energy and energy-related greenhouse gas emission reductions to benefit Marylanders in a just and equitable manner. We are seeking a skilled Salesforce Administrator to manage and optimize our Salesforce environment at an exciting time of expansion and modernization. The ideal candidate will ensure the platform aligns with the agency’s needs, enhance user adoption, maintain system integrity and provide training to users. Some Salesforce Developer duties are also expected. The position will work collaboratively across divisions and with outside vendors.

Position Responsibilities include but are not limited to:

This position will serve as Salesforce Administrator for MEA’s Salesforce database which supports the agency’s core functions as well as the deployment of over $250 Million in grants and rebates in clean energy. The position will lead all Salesforce administration and internal training initiatives and will work collaboratively with other leadership on strategic initiatives to expand the use of Salesforce and streamline and optimize agency operations.

Key responsibilities:

Oversee user and license management, including setup, deactivation, roles, profiles, and permissions

Configure and maintain Salesforce features such as workflows, approval processes, page layouts, and dashboards

Collaborate with stakeholders to gather requirements and implement scalable solutions

Provide training and support to internal end-users, ensuring effective utilization of Salesforce tools

Monitor system performance and implement necessary updates and optimizations

Maintain technical documentation and assist in data management tasks

Design and implement custom features and integrate with other systems and applications

Other tasks as assigned to support state and agency priorities.

Minimum Qualifications:

Salesforce Administrator Certification (ADM 201) required

High School Diploma or possession of a high school equivalency certificate

Strong understanding of Salesforce CRM platforms and best practices

Excellent problem-solving and communication skills

Preferred Qualifications:

Bachelor’s degree from an accredited college or university in related field

Demonstrated experience as a Salesforce Administrator

Experience and comfort with meeting, interacting with, and providing information to, senior management teams, executive leadership, and government officials.

Position Location:

A hybrid remote telework and in-office schedule is available per the policies of the Maryland Energy Administration and State of Maryland, which may change from time to time. Currently, this position requires the candidate to be present in the office several days per week. In addition, the individual must be available in person other times as needed to perform certain job functions.

This position follows a hybrid work schedule, with mandatory in-office attendance at the Maryland Energy Administration (MEA) office in Baltimore, MD, every Tuesday and Wednesday.

To Apply:

Send a cover letter, resume, and salary requirements by email with “Salesforce Administrator” in the subject line to . Candidates will receive notification of receipt; however, only the top candidates will be invited to interview for the position.

Salary:

This is a State PIN employee position. PIN employees are eligible for state employment benefits including health benefits and leave. Additional information about these benefits is available upon request. Salary commensurate with experience and is in the range of $94,701-$100,280.