Desktop Support

Job Title: Desktop Support

Location-Type: Onsite 5 days a week in Jersey City, NJ 07302

Start Date Is: Early July

Duration: Ongoing contract (6+ months)

Job Description:

Provide Level 1 support and hands-on technical assistance, primarily focused on imaging and deploying laptops and desktops for a large user base across North America.

Day-to-Day Responsibilities:

Image and deploy desktops/laptops for ~3,500 users across US, Canada, and Mexico

Handle FedEx shipping/receiving logistics, create return labels, and register devices

Maintain accurate inventory records using Excel and manage storage room organization

Coordinate with vendors and support AV conferencing for digital events

Work onsite M–F, 8am–5pm, with a 1-hour break

Must-Haves:

2–4 years of Level 1 IT support experience (No more than 5 years of experience)

Experience with laptop and desktop imaging

Strong communication and reliability

Basic knowledge of Active Directory

Proficiency in Windows OS and Microsoft Office Suite

Experience with WiFi connectivity and ServiceNow ticketing

Nice-to-Haves:

Experience with Mac systems (10% of the environment)