Store Manager

CHAGEE (pronounced CHAH-jee) is a modern tea house with over 6,500 locations globally.

Our teas have a rich cultural heritage stretching across several thousand years. We are one of the earliest regional teahouse chains positioned as the purveyor of modern tea culture. Our mission is to refresh and reintroduce the lifestyle of tea to the world, where guests can connect in a beautiful space and enjoy premium and diverse flavors of tea.

Through our stores across Malaysia, China, Singapore, and Thailand, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand to the US market, and this is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

Overview:

Elevate your career with CHAGEE as our New Store Opening Manager, where you'll lead the execution of new store launches across North America. In this critical role, you’ll oversee end-to-end opening operations, ensuring that each store is fully staffed, trained, operationally ready, and culturally aligned with CHAGEE’s mission and values. You'll build and manage high-performing opening teams and collaborate cross-functionally to deliver seamless, on-time store openings that set up our brand for long-term success.

What you'll do:

Lead the full opening process for all new stores, ensuring operational readiness, staffing, and compliance with launch timelines and budgets.

Develop and manage a strong team of store managers and station specialists to support openings, problem-solve on-site issues, and deliver consistent operational excellence.

Partner with Training, In-Store Operations, and other internal teams to coordinate resources, address challenges, and ensure a smooth launch experience.

Foster a strong, positive culture in new stores by embedding CHAGEE’s mission, vision, and values through leadership, training, and recognition initiatives.

Rapidly address operational challenges such as staffing shortages, equipment delays, and opening-week troubleshooting to ensure a successful launch.

Ensure stores are operations-ready by creating and completing pre-opening checklists (e.g., equipment installation, inventory readiness, staff onboarding).

Ensure stores pass the quality assessments during the first 90 days of store operations.

Experience you need to be successful:

7+ years of experience in store operations, with a focus on new store openings or high-growth retail environments.

Proven track record of leading teams through critical operational milestones and delivering on ambitious timelines.

Expertise in team building, operations planning, and culture development.

Strong project management and problem-solving skills.

Familiarity with retail operations platforms, technology tools, and reporting systems.

Bachelor’s degree in Business Administration, Operations Management, Hospitality, or a related field preferred.

Willingness and ability to travel frequently to new store sites.

Exceptional communication, collaboration, and conflict-resolution skills.

Essential Physical Requirements:

Position requires prolonged periods of standing/walking around store or department

May involve reaching, crouching, kneeling and stooping

Frequently lift/move up to 25lbs

What We Offer:

Competitive salary

401K with company match to secure your future

Comprehensive medical, dental, and vision insurance with company contribution for individuals and dependents

On-site fitness center and wellness programs

Generous paid time off and sick policy

Income protection including Disability, Life, and AD&D insurance

EAP Program to support your wellness objectives

CHAGEE is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.

The expected base salary range for this position is $100,000 - $120,000. Your actual base compensation will be determined on a case-by-case basis and may vary based on considerations including (but not limited to): relevant knowledge and experience for this position, skills, education, certifications and more.