IT Project Manager

***We are unable to work with 3rd-party or corp-to-corp candidates for this position***

***Must be authorized to work in the US***

Overview:

Our client functions as the IT team for their customers. They will be hiring an IT Project Manager (level 1 or 2) with experience managing multiple complex projects simultaneously. This role will be developing and maintaining project plans that establish deadlines for each project milestone and deliverable and acting as a liaison between the team and our clients. This position reports directly to the Director of Coordination.

For the first 90 days, this position will work 100% onsite in Vancouver, WA (hybrid expectation after that).

How does this role add value in the first few months?

Take ownership of assigned projects and portfolios, operating and managing risk without direct oversight needed. Build trust with internal employees and clients.

Responsibilities:

Manage projects assigned by the Director of Coordination to ensure overall adherence to scope, budget and schedule

Typical project scope is 6 months to 1 year (IT infrastructure, Business Process automation, IT & Cybersecurity Security, BI Reporting)

Own project documentation including statements of work, project plans, deliverables, training materials, etc.

Plan and coordinate project schedules, goals and milestones and make project assignments

Act as primary contact for project related communications and interactions with clients

Act as a liaison between clients and staff

Secondary Responsibilities:

Create technical documentation as needed

Participate in analyzing and routing proactive and reactive client requests to the appropriate resources

Understand and communicate user conceptual requirements and needs

Mentor team members into future CS Leads

Assist with implementation of new processes/procedures

Qualifications:

3 years of Project Management (IT infrastructure, Business Process automation, IT & Cybersecurity Security, BI Reporting)

Experience managing 3+ complex projects simultaneously

Technical writing experience.

Experience using SharePoint – PM repository, store documents,

PMP required or willing to get it in the first 6 months.

Preferred:

MSP or Consulting industry experience

CSM, or PMI-PBA Certification

Advanced Microsoft Office Suite experience

Commitment to process improvement and learning

Curiosity and initiative

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