Help Desk Technician

Helpdesk Technician

MUST BE IN OHIO

Required Skills:

Strong technical support skills with proven Tier 1 Help Desk experience

Excellent customer service and communication skills

Reliable attendance and punctuality

Experience resolving common support issues including:

Password resets

Email troubleshooting (Outlook, Exchange, etc.)

General hardware/software support

Hands-on experience with Windows (MS) and macOS environments

Exposure to both Help Desk and Desktop Support roles (must have Help Desk experience at minimum)

Desired Skills:

Experience handling Tier 2 support issues

Familiarity with ServiceNow or other ITSM/ticketing systems

Comfort supporting hybrid environments with both Mac and Windows users

Ability to troubleshoot issues both remotely and in person

Strong documentation habits and understanding of support escalation processes