Network Operations Center Analyst

Job Title: Command Center Analyst

Length: 6 month contract with extensions

Pay Rate: $25-30hr

Start: ASAP

Location: Clifton, NJ

Job Description:

The Command Center Analyst is responsible for the day-to-day monitoring of network and Infrastructure operations. Provide customer service, troubleshooting, as well as incident escalation for all users contacting the Command Center.

What you'll do

* Provide customer service support for mission critical 24/7 Data Centers

* Participate in the weekly 24/7 on-call schedule

* Provide proactive and reactive assistance to all external customers

* Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion.

* Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier II or management if necessary

* Prioritize work properly to consistently achieve departmental and company goals.

* Responsible for Customer and Internal Updates

* Establishing effective lines of communication with team and management to ensure cases are flagged that require immediate attention

* Thorough documentation of incident, Maintenance, and problem details in near real-time.

* Ensure SLA's are met for as per customer agreement

* Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations

Required Skills:

* 2+ years of experience working in a 24/7 Network Operation Center

* 2+ years of experience providing customer care and technical support.

* 2+ years of experience with routers, switches such as Cisco and Juniper

* Excellent written and oral communication skills

* Ability to multi-task and prioritize job requirements

* Self-motivated and able to work on projects with limited supervision

* Effective organizational skills and attention to detail.

* Advanced skill in Microsoft: Windows Operating Systems, Office Suite versions, and Visio.

* Strong analytical and problem solving skills.