Workforce Operations Manager

Join our Data Center Business Operations team as the Workforce Operations Manager, where you will play a critical role in ensuring our workforce scales efficiently to meet the demands of Meta’s rapidly growing infrastructure.This position executes the data center’s headcount plan, reports on progress, provides hands-on support for hiring managers and rapidly troubleshoots roadblocks.

At the same time, this role systematically improves headcount execution by enhancing data quality, developing processes, delivering proactive education to hiring managers and lead efforts to deliver continuous improvement, including coordinating stakeholders.

In addition to execution, coordination and continuous improvement skills, this role requires analytical and technical skills to prioritize and deliver improvement at scale.

Responsibilities:

Workforce Operations Manager Responsibilities:

Execute the headcount plan with precision, ensuring each data center team has the correct positions available to hire

Pivot available positions as shifting data center strategy alters the headcount plan

Triage and resolve issues raised by hiring managers, navigating approval processes to enable business-critical changes to positions

Report on headcount plan progress to executive leaders in the data center group

Surface and resolve specific roadblocks. Analyze issue patterns to prioritize continuous improvement

Manage and deliver operational improvement efforts, coordinating a network of cross-functional partners and managing a contingent worker

Achieve reliable and systematically improving results, delivering a workforce aligned to the headcount plan

Qualification and experience:

Minimum Qualifications:

Bachelor's degree in Business Administration, Operations Management, or a related field

8+ years of professional experience in workforce planning, talent management, or operations management

5+ years of experience driving continuous improvement initiatives

Communication skills, with experience working with cross-functional teams and executive leaders

Experience resolving first-of-kind issues in a time-sensitive environment

Analytical skills, with experience leveraging data and reporting metrics to inform business decisions

Technical skills, with experience learning new tools, identifying valuable tooling enhancement opportunities, and partnering with developers to automate and scale work

Preferred:

Preferred Qualifications:

Master's degree in Business Administration, Operations Management, or a related field

Experience leading people and teams

Experience working in a data center or similar operational environment

Experience working with people or position data using workforce systems (e.g. Workday)

Certification in project management or process improvement (e.g. Project Management Professional)