Application Support Developer

Job Description

Application Support Developer

We are seeking an experienced Application Support Developer with 4-6 years of hands-on experience to join our dynamic IT team. The ideal candidate will be responsible for maintaining, supporting, and enhancing business-critical applications. You will work closely with cross-functional teams to ensure application stability, resolve technical issues, and contribute to continuous improvement initiatives.

This is a contract-to-hire opportunity at Omni Fiber. Candidates must not require sponsorship now or in the future at this time.

Responsibilities:

Provide Level 2 and 3 application support for internal and external users.

Investigate, diagnose, and resolve software and system issues in a timely manner.

Collaborate with development teams to implement bug fixes and minor enhancements.

Maintain documentation for support processes, system configurations, and known issues.

Monitor system performance and implement improvements for reliability and scalability.

Analyze logs, trace issues, and write SQL queries to extract or update data.

Participate in root cause analysis and help prevent recurrence of incidents.

Support deployment processes, patch management, and application updates.

Assist in automating support tasks and developing tools for monitoring and alerting.

Coordinate with vendors or third-party providers for issue resolution and upgrades.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.

4-6 years of experience in application support, software development, or a similar role.

Experience working with RESTful APIs and databases (e.g., MySQL, MongoDB, PostgreSQL)

Strong problem-solving and debugging skills.

Proficient in one or more programming/scripting languages (e.g., Java, .NET, Python, Bash).

Solid understanding of relational databases and ability to write complex SQL queries.

Experience with ticketing systems (e.g., Jira, ServiceNow) and incident management.

Familiarity with ITIL principles and software development life cycle (SDLC).

Exposure to CI/CD pipelines and version control tools (e.g., Git).

Excellent communication and interpersonal skills.

Preferred Qualifications:

Local to Allen, TX and able to commute to the office a few days a week. If you are not local, we will consider remote applicants.

Telecommunications experience

Experience with cloud platforms (AWS, Azure, or GCP).

Knowledge of microservices architecture and APIs.

Familiarity with containerization (Docker, Kubernetes).

Exposure to Agile or DevOps methodologies.

Experience with monitoring tools (e.g., Splunk, Grafana, Prometheus).

Questions about this opening? Contact us at

Omni Fiber provides equal employment opportunities to all qualified applicants and employees, and administers all aspects and conditions of employment, without regard to the following: Race, Color, Age, Sex, Sexual orientation, Gender, Gender identity, Religion, National origin, Pregnancy, Physical or mental disability, Military or veteran status, or Genetic information. Equal employment opportunity applies to, but is not limited to, employment status, training, promotion, demotion, transfer, leaves of absence, and termination.